A mum claims she has been waiting for a refund since November after presents didn't arrive for her son's birthday.
Mum of three Leanne McNulty, 32, from Dingle spent £202.93 on Toys R Us online for seven presents for her son on November 10, 2022. However only one item - a 20 piece toy kitchen arrived in time for her son's birthday.
As a result, she asked for a refund for the six presents, which came to £127.94, but she said she is still waiting for the refund. Toys R Us have now apologised to Leanne and are working to resolve the issue.
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Leanne told the ECHO: "It was my boy’s birthday at the end of November, but we had a little girl who was premature, so she was still up in the Women’s Hospital so we had to order stuff online for the birthday because we obviously had lots of other things going on.
"I ordered seven items from Toys R Us online. We received one of them - which was a play kitchen. We didn’t receive the rest, so I emailed them. They said that was because it was a big order and they asked if I could wait as it might come separately.
"I said that was fair enough. But then my son’s birthday had passed so I said ‘look, I don’t want them, just refund me’. I’d keep the kitchen.
"My partner had to go and get other stuff for my son. But to this day, I’ve been emailing them for my refund."
Leanne has been told in the past that her refund was being processed, but she has still not received it. She said Toys R Us have classed her case as "urgent" but there is still no progress.
Leanne added: "We’re moving house on Friday, I need all the money we’ve got. I want my money back for my other stuff. I asked for it in November and we’re now in February. I’ve got refunds before, it’s not this difficult.
"I'm really annoyed. We have to pay our deposit and rent and getting the money together would be handy, we’ve got to buy new stuff to go into the house.
"We were just trying to get our boy a few bits for his birthday."
She added: "It’s over £100 I’m owed. That could help us a lot at this moment in time, with prices how they are. I don’t think it’s acceptable when they take the money that quickly."
When contacted by the ECHO, a Toys R Us spokesperson said: "I can only apologise for the inconvenience caused to this customer and we will attempt to resolve this issue ASAP".
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