One mum who was mistakenly delivered baubles and glue instead of a £300 iPad has blasted Amazon for the less than festive surprise.
Milly Dufficey, 29, snapped up the £309 iPad for a Christmas gift in a Cyber Monday deal. But she was dismayed to open her parcel to find Christmas decorations that she says 'look like they were from Wilko', and not a shiny new tablet. Amazon have agreed to refund her the price she paid for the iPad - which now costs £329 - but will not cover the extra £20, leaving her out of pocket.
The mum, from Stoke, said she has been left 'stressed' by the encounter, which she says is 'not what I need so close to Christmas', reports StokeonTrentLive.
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Milly was at work when the parcel was delivered to her home. Now Amazon has launched an investigation, and agreed to refund the original cost of the tablet.
Milly said: "In the box wasn't an iPad. It looks like it was for Wilko or something. I searched for some of the items on Amazon and I couldn't find some of the things.
"I spoke to Amazon and they said they would send UPS to come and collect the parcel. I paid £309 for the iPad but it is now priced at £329 - and they won't pay the difference.
"I'm quite shocked because I shop through Amazon often. It's not what I need this close to Christmas. It's getting closer to Christmas and I'm getting really stressed about it.
"I have also heard from people who have said that they have had the same happen to them when they've ordered an iPhone or another Apple product. They've ended up with different things that are really cheap."
Amazon has carried out an investigation into Milly's case. It has not disclosed the findings of the investigation.
An Amazon spokesman said: "We launched an investigation and reached out to the customer to make things right."
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