A disgusted mum has hit out after staying in a city centre apartment that was covered in "pubic hairs and fleas" - leaving one of her party with painful bites.
Caroline Donnelly, 34, was out in Liverpool celebrating her daughter's 30th birthday with five friends.
But she got more than she bargained for though as she claims one of their group were bitten by fleas and the hotel surrounded in rubbish.
Caroline said her sister-in-law Anne-Marie was "bitten by fleas" and had to pay £11.99 for a cream from the local pharmacy to soothe the pain, the Liverpool Echo reports.
Caroline, from Cumbernauld, North Lanarkshire, had her original accommodation cancelled - but the landlord quickly helped her find a new place to stay.
They booked for the group to stay at OPP Apartment BC7, advertised as a “beautiful” Merseyside apartment.
Although the group were impressed with the photos, they were left bitterly disappointed after their visit.
When Anne-Marie discovered the bites after sleeping on a sofa bed, she decided to sleep on one of the apartment's double beds instead.
However, when she "ripped it up", Anne-Marie found stains on the sheets.
Caroline also claimed to find pubic hairs on one of the beds, and there were missing screws and bolts from the chairs.
“At first [the new flat] did look quite nice but it became apparent quite quickly that it was actually filthy," said Caroline. "The photos of the apartment were gorgeous but it was nothing like that inside.
“I would recommend going to Liverpool, it's a fantastic city but I would not recommend this apartment… It's disgusting. The outside area was appalling, there was rubbish everywhere."
She added: "That’s not the way to treat people. Even with a bit of compensation I would have been happy with.
“They were not going to do anything about it. It’s not right to take people’s money like that.”
The group paid £400 for two nights in the city on the FA cup final weekend between Friday, May 13 and Sunday, May 15.
In an email On Point Properties, who manage the apartment, told Caroline it had never had "reports of bites from this apartment".
Pest control found no evidence that the holiday home was infested with "fleas or any other insects", according to the company.
On Point Properties Limited was contacted for comment by the Liverpool Echo but declined to comment.
The Mirror has contacted Point Properties Limited separately.
