A Morrisons shopper has been left furious after a store refused him entry because he was pushing a trolley. Aden Franks branded the supermarket chain 'ridiculous' after he claims that they turned him away after he arrived 35 minutes before closing.
The café owner says that he arrived at the store in Lancashire at 3.25pm on Sunday, February 5 and grabbed a trolley. He then tried to enter the store but claims he was stopped by security managing the doors.
Speaking to LancsLive, Aden said: "The security guard refused entry if we used a trolley as it would make them late closing,"
He claims that the Leyland store's "ridiculous" policy is unfair to those who have disabilities and may require a trolley to shop. Aden added: "When we told him we won't make them late, he sarcastically said 'that's what they all say', while thrusting a basket at us.
"Imagine if we weren't able-bodied and needed the support of a trolley? We'd have had to stand there, begging him to let us in with a trolley.
"Proving you're struggling is demoralising and not right."
The businessman claims that he wasn't planning on buying much but got a trolley because he didn't want his goods "crushed into a basket." He says that being told to "hurry up" so that he was on time for the 4pm close wouldn't have been a problem, but that refusing trollies was "terrible".
Aden said: "Tell us to hurry up by any means, that's fine, make us aware the store is closing in 35 minutes. But refusal unless we comply with a basket is terrible."
After being turned away, Aden says he went to a different supermarket and was able to get to the store, do his shopping, and leave all before 4pm. He added: "Morrisons needs to sort its staff's attitude and ridiculous policies out."
Aden decided to take to social media to share his experience at Morrisons and says he was met with comments from other shoppers who "clearly have a need for a trolley," as they are living with "injury" and "disability". He says this feedback supports his argument that it would "severely affect their shop" to be refused a trolley.
Morrisons is understood to be investigating the incident and is keen to contact Aden over what happened for further clarity. A spokesperson for the supermarket said: "We have reached out to the customer to send our apologies as this shouldn't have happened and is an isolated incident."
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