Moneypenny, a leading provider of outsourced communication services, has further extended its services in the US via acquisition.
The Wrexham-based firm has acquired communications company Alphapage that provides bilingual (English and Spanish) call management solutions to businesses of all sizes. The company was founded by Joe Bean in 1989 and is based in Denver, Colorado.
Following the acquisition of VoiceNation in 2020, Moneypenny is the market leader and fastest growing company in its sector, with over 1,200 staff in the UK and US.
It delivers outsourced telephone answering, live chat, switchboard and a host of technology-enabled services to a wide range of businesses, from sole traders to multi-national corporations. Moneypenny handles 20 million calls and chats annually for more than 21,000 clients in the UK and US.
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In 2018 Moneypenny introduced investment from ECI Partners to help drive its ambitious growth plans and this latest acquisition will take US revenue to over 27%. The company plans to sustain its growth plans with further acquisitions in the future.
Demand for Moneypenny’s services is growing at a significant rate as businesses continue to look at ways to improve how they interact with customers, and to maximize operational efficiencies.
Its chief executive Joanna Swash said: “We are delighted to welcome Alphapage into the Moneypenny family. This is our second acquisition in the US following VoiceNation in 2020. Alphapage is an award-winning, successful brand and its acquisition will further complement the services we can offer our clients in the US. Our aim is to be the number one provider in the US for outsourced communications, supporting businesses of all sizes to deliver a great customer experience with every interaction, regardless of channel.”
Mr Bean said ‘We are excited about the opportunities this next phase presents for our business and more importantly, for our team and customers.
Our companies have a great fit, not just with our technology driven products and services, but more importantly with our culture and ethos. Looking after your people and putting the needs of the customer front and centre, are at the core of both Moneypenny and Alphapage.”
The value of the deal has not been disclosed.
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