Get all your news in one place.
100’s of premium titles.
One app.
Start reading
Chronicle Live
Chronicle Live
National
Henry Saker-Clark, PA & Tim Walker

Missguided customers told ‘no refunds on returns’ weeks after Mike Ashley agreed takeover

Administrators for collapsed fast fashion retailer Missguided have told shoppers they will not receive refunds for returns. The news comes two weeks after Mike Ashley’s Frasers Group sealed a deal, worth around £20 million, to buy the business and assets of Missguided, as well as sister brand Mennace.

The Manchester-based company tumbled into insolvency last month after racking up millions of pounds in outstanding payments to creditors. However, Teneo, which was hired by Missguided to run the administration process, has told existing customers it will not be able to honour refunds as part of the insolvency process.

Missguided shoppers took to social media to air their frustrations. One customer said on Twitter that she was “freaking out” after being told she would not be refunded.

Read More: TikTok stunt warning issued to parents after 18 children trapped on swings in two months

She shared a text from administrators at Teneo which read: “We will not be able to honour any pre-appointment refunds requested and not yet settled. In this case, you can make a claim in the administration process.”

Teneo declined to comment on the decision not to pay out refunds. The administrators and company are also coming under pressure from customers over delayed deliveries following the collapse.

Frasers agreed to buy Missguided earlier this month but the sale is expected to complete in August. It comes a day after Frasers confirmed that it will rehire Missguided founder Nitin Passi to become the company’s chief executive once the takeover it completed.

Have you been left out of pocket by the collapse of Missguided. Let us know in the comments section how you've been affected.

Read Next:

Sign up to read this article
Read news from 100’s of titles, curated specifically for you.
Already a member? Sign in here
Related Stories
Top stories on inkl right now
Our Picks
Fourteen days free
Download the app
One app. One membership.
100+ trusted global sources.