Missguided shoppers have taken to social media to slam the online retailer, as the brands administrator has confirmed it is not in a position to honour any refunds.
The troubled fast-fashion brand collapsed into administration earlier this month, following accusations it owed suppliers millions of pounds.
Following its collapse, it was bought over by the Mike Ashley owned Frasers Group in a multi-million pound deal that is said to be worth around £20 million.
Since falling into administration, shoppers have been worried about what it means for their refunds for any returned items, as many of them have been left chasing returns, refunds and orders.
The brands administrators Teneo has since confirmed it is "not in a position" to honour customers unfulfilled orders or refunds.
Multiple shoppers have been left fuming at the decision and have taken to Twitter to slam the brand for not honouring their refunds for items they have since returned.
One customer told Twitter that she was "freaking out after she received an email confirming that she will not be receiving a refund for her returned items.
Sharing a snap of a message from Teneo that read: "We will not be able to honour any pre-appointment refunds requested and not yet settled.
"In this case, you can make a claim in the administration process."
It comes just after the brand suspended their website, app and comments from social media, which left customers unable to track any orders or returns.
Other shoppers have accused the retailer of "robbing" them and asked them to return the items to customers since they have been paid for.
"Hearing on the news that @Missguided_help aren’t issuing any refunds?? If you can’t issue a refund then the items I returned should be sent back to the customer! Absolute joke!", fumed one shopper.
"Missguided are actually robbing people at this point", said a second.
"So Missguided really just robbed everyone’s money and goods and refuse to make refunds?", posted a third.
"I have just emailed and been told that you won't refund me despite not even shipping the order in the first place. I don't think that's acceptable, do you??", fumed a fourth.
What can Missguided shoppers do next?
Shoppers who have been told they are unable to receive a refund may potentially have other methods for getting their money back, according to Which?.
First up, you can make a Section 75 claim for any goods costing over £100 - £30,000 that have been paid for with a credit card. This claim means that the card firm's equally liable if something goes wrong, so you may be able to claim your money back from it.
If you have paid by debit card, cheques or transfers, then you may be eligible for the Chargeback scheme as an alternative. The scheme sadly isn't a legal requirement, but your bank will try to get money back from the bank of the firm you bought from.
Shoppers who have purchased anything through buy-now-pay-later schemes are being urged to contact their provider for a refund.
The Daily Record has approached Missguided and Teneo for comment.
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