Virgin Media O2 is set to increase upload speeds for millions of its broadband customers at no extra cost from next week.
The boost will see the average upload speed for Virgin Media’s M500 service increase from 36Mbps to 52Mbps, with the average upload speed for Gig 1 services rising from 52Mbps to 104Mbps – six times faster than the UK’s average.
Customers will be now get a faster experience when video calling, gaming and sending large files.
Virgin Media O2 users who are eligible for the increase simply need to reboot their Hub by switching it off, waiting 5-10 seconds and switching it on again, or restarting it via the Virgin Media Connect app.
Once completed, customers can also check their new upload speeds by running a speed test on the Connect app.
New customers who take M500 or Gig 1 broadband will also be able to enjoy the faster upload speeds, with the increase being applied to these packages as standard.
This free of charge uplift follows Virgin Media O2 boosting speeds for all M100 and M200 customers at no extra cost at the end of 2022. Once this upgrade is complete, Virgin Media O2 will have boosted upload speeds for 4.5m broadband customers since November 2022.
Gareth Turpin, Chief Commercial Officer at Virgin Media O2, said: "As demand for fast and reliable connectivity continues to soar, we’re boosting upload speeds for millions of our broadband customers at no extra cost.
"In the last year, we’ve seen record upstream demand on our fixed network as a result of more people regularly working from home, using video calling apps and new advances in gaming, so now more than ever we’re laser focused on offering our customers a service that supports them now and in the future."
It comes as customers are being warned that the position of their WiFi router could be impacting your broadband speed - and there's an easy fix. According to BT, there is one small change you could make to help improve it.
All you need to do is check the position of your router position, with Internet Service Providers (ISPs) at BT explaining placement is key when it comes to internet speed. For example, if your router sits on your window ledge then it may be time to move it
The broadband suppliers say that the glass in windows can cause the Wi-Fi signal to beam through and out into the open instead of being reflected back into the room and around the home.
A post on the BT website explains: “Move your hub away from the window – your hub broadcasts wi-fi in all directions and half of your signal will go outside, rather than your home".
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