One of the top customer complaints about Microsoft's AI Copilot tools is that it doesn't seem to work as well as ChatGPT, according to employees with direct knowledge of customer feedback. Customers often compare the two technologies and question why they are not on par.
ChatGPT, developed by OpenAI, has set high expectations for customers who are now trying out Microsoft Copilot tools. Microsoft is working to enhance the value of its AI tools to meet these expectations and ensure customers see a return on their investment.
Microsoft's Copilot for Microsoft 365, which was made generally available in November, has garnered mixed to slightly positive feedback so far. Some customers using older versions of Microsoft products like Outlook expect the AI capabilities to seamlessly integrate with their software.
The Copilot tool uses internal customer data to provide automated support for tasks such as summarizing meetings. While it may not be as quick or comprehensive as a free web-based chatbot like ChatGPT, it offers tailored support based on specific work situations.
Users sometimes struggle with writing prompts for the AI tool, which can impact the quality of responses. Microsoft has introduced training videos and resources to help customers create effective prompts and make the most of the AI capabilities.
There are two versions of Copilot: a 'web' version that operates similarly to ChatGPT and a 'work' version that leverages internal customer data for more personalized responses. Microsoft is working on clarifying the differences between the two versions to help customers understand how each operates.
Overall, Microsoft is focused on providing support for prompt engineering and ensuring customers can maximize the benefits of Copilot for Microsoft 365. The company aims to combine AI models, web data, and internal business data to deliver innovative solutions that drive business outcomes.
