A 'hungry' lorry driver who parted with £1.99 for a McDonald's 'wrap of the day' has shared his disappointment in the restaurant - as he claims he was charged but never got his food. Stephen Wong says he expects a refund from the fast food giant after his frustrating early-morning break in Southport, Merseyside.
Driving a Tesco lorry, Mr Wong says he parked across the road from a McDonald's and ordered a spicy veggie wrap of the day before walking over to collect it. But when he got to the restaurant he discovered the doors were locked, despite staff being inside the building.
He says he walked around to drive-thru windows where he was told by workers the chain had closed for the night, despite it being a 24-hour restaurant. Following a chat with the manager, the driver claims he was told staff were unable to make up his order as the branch was closed.
Since then, Stephen said he has taken his complaint up with the customer services team, but is yet to receive his money back.
The 51-year-old told the ECHO: "It's only £1.99 but it's the principal. I've sent them the receipt and all the proof but they keep asking me for more information.
"I have sent them everything over email but in my opinion, it does feel like they think I'm trying to commit fraud. I was hungry and just fancied a McDonald's.
"It's fine you're closed just please give me my money back. I wasn't really bothered but they keep asking me for more information. It's only £1.99 but they are taking something that isn't theirs."
Stephen continued: "They're a big company and I am a lorry driver. I don't earn a lot of money I just wanted something to take away the hunger, I thought I'd just pop across the road to get a bite to eat. I'm just a regular person."
In an email sent from the customer service team to Stephen, they said: "I would like to apologise that you were experiencing issues with our McDonald’s app. In order to investigate the payment that you have reported, please could we ask for the following information?
- A screenshot of the email address displayed on the Profile Section of the McDonald’s app
- The operating system used – Android or iOS
- The value of the order
- The date and time the order was attempted on the app
- The restaurant that the order was placed to
- A screenshot of the e-receipt you would have received (please check your Spam or Junk folders if you have not received this)
"Once we have this information, we will be able to see if any payment was taken, and if so, issue the appropriate refund."
Despite sending the information to the team, Stephen claims he is yet to receive a refund.
A McDonald's spokesperson told the ECHO: "We’d like to apologise that the customer has experienced issues while ordering through our app. We understand that the customer is in contact with our Customer Services team who will help to find a resolution."
