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Wales Online
Wales Online
Ryan O'Neill

Martin Lewis issues nine-day warning to claim £400 energy bills support

Martin Lewis has warned people not to miss out on an upcoming deadline to claim vital help with your energy bills. Millions of people received a £400 discount off their gas and electric bills earlier this year to combat soaring energy costs.

The support, given across six months between October 2022 and March this year, was given to most energy customers in the form of two monthly instalments worth £66 each and another four £67 amounts. The money was given either directly into bank accounts or via discounts off your monthly bill.

However, traditional non-smart meter customers were given the discount via vouchers which have to be redeemed at your local Post Office or PayPoint shop. To get all the latest money-saving news straight to your inbox twice a week sign up here.

Read more: Eight ways to save hundreds on your water bills if you're in Wales

And Martin Lewis has shared a warning from MoneySavingExpert urging customers not to miss out on the support, as all vouchers expire by 11.59pm on Friday, June 30 - just nine days away - when the help scheme ends. Vouchers issued under the scheme are valid for 90 days and expired vouchers can be reissued by contacting your supplier, but all vouchers must be redeemed by the above deadline.

The government has ordered energy suppliers to return any unused funds immediately after the date passes. Anyone storing their vouchers should know that most meters can only hold up to around £250 of energy credit at a time.

Vouchers were generally sent from your energy supplier by post, email or text message. If you haven't got yours or it has expired, you will need to contact your energy supplier who can normally reissue them. Some suppliers like E.on and EDF are automatically reissuing expired vouchers if they can see that you've redeemed another month's voucher.

If the voucher was initially sent by post, you can ask your supplier if it can send it by email or text message instead. The government says suppliers are required to make all reasonable efforts to ensure customers receive their discounts.

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