A fan of finance guru Martin Lewis has revealed how she clawed back £440 from easyJet when a flight was cancelled.
While many are looking forward to their first holiday abroad since before covid hit, there are widespread reports of airport chaos. Industry-wide disruption has led to cancelled, delayed and rescheduled flights all over the UK.
Writing on Martin Lewis' Money Saving Expert website, the flyer known as Helen, described her experience with flight compensation. She said it only took five minutes to complete the form she needed to claim her money, Glasgow Live reports.
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Helen shared her experiences on Martin Lewis' Money Saving Expert website. Writing on its public forum, she said: "I got £440 in compensation for cancelled Easyjet flights using your tool, and it only took five minutes to complete the form. Thanks Martin."
Money Saving Expert explains that customers can claim money back from 2016 if they their flights have been delayed or cancelled and urge readers to use their free reclaim tool. Customers are often entitled to £110 and £520 in compensation if they have experience delays or cancellations.
Hundreds of flights are being cancelled due to staffing issues and covid related issues on top of a surge in customers, with the likes of easyJet and British Airways flights being most affected. If your flight is cancelled, you are entitled to a refund and replacement flight to get your to your destination.
Citizen Advice also adds: "If you’re part-way through a journey and you don’t want a replacement flight, you also have a right to a flight back to the airport you originally departed from.
"Ask for a refund or replacement at the airport if you can. If not, you can claim from the airline later.
"You also have a legal right to:
- Help with costs - If the cancellation delays you two or more hours.
- Compensation - If you’d be delayed two or more hours by the replacement flight offered and you were given less than two weeks' notice."
To get compensation on top your refund, the original flight must be cancelled by the airline within 14 days you were meant to take off. The length of the journey and the time difference between the alternative flight and the original flight will be taken in consideration.
Here is how it breaks down, with the hours being a reference to the time difference of your alternative flight versus your original booking.
For flights cancelled seven to 14 days before departure:
- Flight length 0 to 1,500km - leaves two or more hours before, lands up to two hours after - €125 (£110)
- Flight length 0 to 1,500km - arrives four or more hours late, or leaves two or more hours before, lands two hours or more after - €250 (£220)
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Flight length 1,500km to 3,000km - leaves two hours or more before, lands up to three hours after - €200 (£170)
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Flight length 1,500km to 3,000km - arrives four or more hours late, or leaves two or more hours before, lands three to four hours after - €400 (£350)
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Flight length 3,500km and above - leaves two or more hours before, lands up to four hours late - €300 (£260)
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Flight length 3,500km and above - arrives four or more hours late - €600 (£520)
For flights cancelled less than seven days departure
- Flight length 0 to 1,500km - leaves one or more hours before, lands up to two hours after - €125 (£110)
- Flight length 0 to 1,500km - arrives two or more hours late - €250 (£220)
-
Flight length 1,500km to 3,000km - leaves one or more hours before, lands up to three hours after - €200 (£170)
-
Flight length 1,500km to 3,000km - arrives three or more hours late - €400 (£350)
-
Flight length 3,500km and above - leaves one or more hours before, lands up to four hours after - €300 (£260)
-
Flight length 3,500km and above - arrives four or more hours late - €600 (£520)
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