Mandy Moore has blasted Amazon after the company reportedly delivered a package to the burnt remains of her in-laws’ home.
The This Is Us actress’ mother and father-in-law’s home was ravaged during the wildfires that tore through Los Angeles last month.
Moore - whose own house was damaged in the fires - shared a photo of what appeared to be an Amazon parcel placed on the doorstep of her in-law’s totally destroyed house.
The 40-year-old posted the snap, which appeared to have been taken by the delivery driver, on her Instagram Story on Tuesday and raged: “Do better Amazon.”
She added: “Can we not have better discretion than to leave a package at a residence that no longer exists? This is my mother and father-in-law's home, smh [shaking my head].”
Amazon announced in a statement that they have been telling their delivery drivers for weeks to “use discretion in areas that were impacted by wildfires”.
A spokesperson said: “We’ve reached out to Ms. Moore via Instagram to apologize for this and to ask for more information from her in-laws so we're better able to investigate what happened here.
“For weeks, we’ve advised those who are delivering on our behalf in southern California to use discretion in areas that were impacted by wildfires – especially if it involves delivering to a damaged home – that clearly didn’t happen here.”
Moore and her husband Taylor Goldsmith lost most of their Altadena home in the Eaton Fire last month.
In an emotional Instagram post on Tuesday, she recalled the day she was evacuated alongside Goldsmith and their three children and said she feels “broken”.
“We never got an evacuation notice. Sometimes in the quieter moments of processing the last month, I play the game of what would have happened if I didn’t have my phone next to me, playing my typical ‘piano for deep sleep’ mix as I nursed Lou before bed, so I could answer the call from my brother-in-law?” she wrote.
“It was 6:45 p.m. and he told me he, his wife, and our niece were evacuating, grabbing my in-laws (his parents) and getting the heck out of Dodge and we should do the same. I calmly walked downstairs and relayed this to my husband and without skipping a beat, we promptly packed up the kids (in their pjs), our dog, and scrambled to find our 3 cats as the power went out....
“We raced across town amidst fallen trees on the freeway to the safety of our dear friend’s place, got the kids down, and then I raced to Target to grab a litter box and some water, impulsively refreshing the watch duty app over and over. As we did all night. Over and over.
“Watching the evacuation zone narrow in on our little 8-block radius. It took until 4 a.m. for it to turn red. All the while, tossing and turning with a stomach-churning anxiety I’ve never experienced before, both boys passed out between us in bed. Lou slept on the floor in a travel crib, and the dog curled up protectively by the door.”
Moore added: “We found out this week that while our house is still standing, because of the proximity to the fires/ burning structures (around us on all sides) the contents of our home are a near total loss. Clothes, furniture, pretty much everything will have to be disposed of…maybe even the walls too. We won’t be there for a very long time as it and the neighborhood itself get sorted out and cleaned and the rebuilding starts. I say all of this because i’m struggling.
“By the grace of god we found a place to stay in the meantime and the kids are happy and safe. We’ve even starting collecting the books and toys that they’ve lost. It’s not a competition of who lost what or more.
“Real human beings across this town, regardless of their jobs or socioeconomic status, lost the life they’d come to know and count on in an instant. My whole heart is with them. Every one of them. This place, our home and the town itself, was our dream and I hope in time it will feel like that again… just a slightly different one...”
The Tangled actress concluded: “I find myself drifting back to Altadena, driving up and down the streets while Lou naps in the car, still not able to fully comprehend all of it or what it means, or on my less optimistic days, how any of us move forward . I’m reaching out and asking for help and guidance on how to process this trauma because my brain and heart are so deeply broken.”
Last month, Moore hit out after being criticised for asking for donations to help her family who were left homeless in the wildfires.
The actress revealed her sister-in-law Kit and brother-in-law Griff “lost their home and everything they own” just weeks before they welcome their first child.
She shared a link on her Instagram bio to their GoFundMe page, which is aiming to raise $175,000.
“Griff is a touring musician and also lost his entire arsenal of drums/percussion he uses to make a living. It’s all so much,” Moore wrote on Instagram while sharing a photo of their GoFundMe page.
“So many have asked how to help during this unimaginable and stressful time… Please consider donating and sharing to help them rebuild.”
She later added: “And people questioning whether we’re helping out our own family or attributing some arbitrary amount of money google says someone has is NOT helpful or empathetic,” the singer wrote.
“Of course we are. Our buddy Matt started this go fund me and i’m sharing because people have asked how they can help them. We just lost most of our life in a fire too. Kindly F OFF. No one is forcing you to do anything.”
