Manchester Airport issued a warning this evening as "staffing challenges" affected services on the "busiest weekend" of the Christmas period.
The airport said that due to "significant" staffing shortages faced by Swissport, an aviation company operating out of Manchester, passengers might experience delays in disembarking from their aircraft. They also said passengers may experience disruption at baggage collection due to the shortages.
The airport mobilised a support team to "keep disruption to a minimum" and said they were seeking "urgent clarification" from Swissport, which provides airport ground, lounge hospitality and cargo handling services. The airport gave their "sincere apologies" to any affected passengers.
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A statement from Manchester Airport said: "We have been made aware of significant staffing challenges faced by Swissport, which is impacting the arrivals experience of passengers flying with the airlines it supports.
"This may result in some delays to passengers being able to disembark their aircraft, and to the baggage collection process, during the course of this evening.
"It is disappointing that - despite assurances to the contrary - Swissport is not able to provide adequate resources during the busiest weekend of the Christmas travel period and we apologise to all passengers who have experienced unacceptable levels of service.
"We have mobilised an Manchester Airport support team to keep disruption to a minimum and we are seeking urgent clarification on the steps being taken by Swissport to resolve the challenges it is facing.
"We would like to thank the Swissport team currently operating at the airport under such challenging circumstances, and our airport colleagues for their support.
"Thank you to all affected passengers for their patience, and our sincere apologies for the disruption they may face."
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