A man has vowed to never fly with easyJet again after his nightmare experience saw him "stranded" in the airport.
Bobby Bessant said the situation was "diabolical" after his flights were cancelled two days in a row, from Manchester to Aberdeen on June 30 and July 1. Bobby is now hoping to catch a flight back on Monday, July 4 but added it has "ruined what was a good break", reports the Manchester Evening News. He said: "They left people stranded in the airport.
"It is absolutely diabolical. We were all stuck in the terminal because the flight had been delayed, you couldn’t get anything to eat or drink because everything was shut by then."
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Bobby, who suffers from a mild form of cerebral palsy, struggles to stand on his feet too long and was in "agony" during this period as he said he "should have asked for a wheelchair." Despite previous positive trips using easyJet, Bobby has vowed to never fly with the airline again.
The 33-year-old's original flight was scheduled for 7.05pm on Thursday, June 30 before it was delayed for almost three hours until it was cancelled. A similar story to what happened the next day as he said the customer service from the airline was unacceptable and diabolical.
After initially going to visit friends Victoria and Michael Thorneycroft, Bobby said he feels a "burden" for having to stay for an extended period. He said the pair, who he met on a previous holiday, have done six trips from Sheffield to Manchester to help Bobby out as he described them as "life-savers", adding: "If it wasn’t for them I would probably be in hospital with stress."
He went on to say he was "on the verge of a panic attack" after being "trapped in the terminal" as he said easyJet has taken no accountability for their actions.
Bobby said: "The staff couldn't care less. I just think easyJet are a bunch of liars. They knew that the flight was going to be cancelled but they never gave us the answers to our questions. We had to wait with nothing. You don’t expect this to happen to you twice in the space of two days though. There should have been at least one member of staff to tell us what was going on."
A spokesperson for easyJet said: "We are very sorry for Mr Bessant’s experience on his flights with us from Manchester to Aberdeen. His original flight from Manchester to Aberdeen was unfortunately cancelled due to air traffic control restrictions which meant the crew due to operate the flight reached their maximum legal operating hours.
"While this was outside of our control, we did all possible to minimise the impact of this and gave customers the option of transferring their flight free of charge or receiving a refund as well as providing hotel accommodation and meals where required. We rescheduled the flight for the following day, however, it was cancelled due to the crew unable to operate the flight without exceeding their legally permitted flying hours after assisting a passenger with a medical issue.
"Unfortunately no replacement crew were available to operate the flight. While we notify customers directly and provide options to rebook or receive a refund as well as hotel accommodation and meals, we fully understand the difficulty this disruption will have caused and are very sorry for this. Our team is contacting Mr Bessant to apologise for his experience and to reimburse him for any expenses. Once again we are very sorry for any inconvenience caused."
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