A man was left furious at delivery service Evri when a PS4 he was selling arrived to its buyer as an ASOS clothing dellivery.
Liam O’Rourke sold the PS4 and PSVR headset on eBay and sent them to Sheffield and London a month ago.
But he was shocked when the people buying his gaming set told him instead of the expensive tech goods, they had received an Asos T-shirt and Boohoo jacket.
Evri has since apologised, paid a "goodwill gesture" and said "they sometimes get things wrong", but Liam has been left far from impressed, reports Surrey Live.
Having left the gadgets at a Co-op in Surrey , a drop-off point for delivery company Evri, formerly called Hermes, both pieces of hardware never ended up at their intended destination. It has led to him having to pay back both buyers and a lengthy battle with Evri to get them to refund the items.
While Liam has since had the PS4 refunded the company insisted the VR headset was not covered as it contained a camera. After negotiating with Evry he has been told he will receive this refund by the end of the week but hit out at the delivery service saying they needed to get on top of the issue.
He said: "The guy who brought the PS4 said 'where's my PS4' I said 'well, I've sent it'. I logged onto my Evri app and saw the parcel was a bit misshapen by the person's feet. I said to him it's been delivered and he said 'why have you sent a jacket?'.
"Both of the buyers thought it was me pulling a fast one. I had to justify myself and say to them 'look guys this has happened to people in Sheffield and London, this isn't me'. Both of them were saying it was for their sons while one missed a birthday and had to buy another one.
"They were both really cross. I was trying to get the money from Evri so I wasn't out of pocket but eBay just took the money. I was out of pocket in the region of £250. I was planning to use the money to pay for some decorating at home and instead I had to shuffle money around to make that payment."
While Liam, who lives in West End, has since had the PS4 refunded the company insisted the VR headset was not covered as it contained a camera. After negotiating with Evri he has been told he will receive this refund by the end of the week but hit out at the delivery service saying they needed to get on top of the issue.
He said: "The guy who brought the PS4 said 'where's my PS4' I said 'well, I've sent it'. I logged onto my Evri app and saw the parcel was a bit misshapen by the person's feet. I said to him it's been delivered and he said 'why have you sent a jacket?'.
"Both of the buyers thought it was me pulling a fast one. I had to justify myself and say to them 'look guys this has happened to people in Sheffield and London, this isn't me'. Both of them were saying it was for their sons while one missed a birthday and had to buy another one.
"They were both really cross. I was trying to get the money from Evri so I wasn't out of pocket but eBay just took the money. I was out of pocket in the region of £250. I was planning to use the money to pay for some decorating at home and instead I had to shuffle money around to make that payment."
Responding to his comments, a spokesperson for Evri said: “We successfully deliver 700 million parcels each year and occasionally sometimes things do go wrong. We’ve spoken to the customer and a goodwill gesture has already been paid ."
