A holidaymaker says his trip has been "ruined" after he claims he was left stranded without his luggage with only one outfit for nearly a week.
Leon Deacon flew from Manchester to Cancun on June 15 with TUI and says he had "zero communication" about his lost luggage.
He told Manchester Evening News : "I booked the holiday to come and relax, and this has turned it into a disaster.
“The whole situation from start to finish ruined my holiday. I had no clothes, no phone charger, no toothbrush, no essentials.
“For six days I had no updates or funds to buy clothes. I want to come home, to be honest.”
TUI initially told Leon to email their helpdesk, before failing to respond to him for six days.
He says during this time he wore the same outfit before eventually getting money from the airline for another outfit.
His bag was delivered on the sixth day of his trip.
He said TUI didn't even notify him that they had delivered the suitcase, and claims there "not apologetic at all”.
A TUI spokesperson told the MEN they were “sorry” and were investigating the matter.
Leon said: “I went on a solo trip to destress and relax and it made my holiday worse as I was stressed about the situation.
“I couldn’t relax, couldn’t go out and enjoy myself because I had smelly clothes basically.
"I didn’t get any updates or help from TUI - not even a set of clothes or an email to say it has been delivered or it's whereabouts.”
Leon says he doesn't want to fly with the airline ever again.
He added: "I wouldn’t recommend flying with TUI ever again. They’ve not even offered me any kind of apology or compensation to keep me as an ongoing customer."
It comes after TUI's boss has issued an apology to holidaymakers who have faced 'distress' and a 'poor experience' in airports, due to the travel chaos in recent weeks.
Holidaymakers have had to deal with hours-long queues, flight delays, luggage issues and more as airlines and airports struggle to cope post-pandemic with staff shortages and a surge in demand, among other reasons.
A TUI spokesperson said: “We’re sorry to hear about this customer’s experience with their luggage in Cancun.
"We can confirm that we are investigating this further with our baggage handler to find out exactly what happened.”
“We’ll be in touch with the customer directly to help resolve the issue and provide details on how they can claim for any missing items.”
The Mirror contacted TUI for a comment.
