A holidaymaker's dream Cancun holiday turned into a nightmare after he was stranded with only one outfit to wear for nearly a week.
Leon Deacon flew from Manchester Airport to Cancun on June 15 on a solo trip to "destress and relax". But after TUI lost his luggage he was forced to wear the same "smelly" outfit for six days before his bag was finally delivered on day six of his holiday.
Leon said he had "zero communication" from the airline about his lost luggage and his attempts to email their helpdesk fell on deaf ears. A TUI spokesperson said they were "sorry" to hear about Leon's experience and were investigating the matter.
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Leon said: "I booked the holiday to come and relax, and this has turned it into a disaster. The whole situation from start to finish ruined my holiday. I had no clothes, no phone charger, no toothbrush, no essentials. For six days I had no updates or funds to buy clothes. I want to come home to be honest.”
Leon was forced to wear the same outfit for six days before he was eventually given some money to buy another outfit until his bag was finally delivered. But he said TUI failed to even notify him they had delivered the suitcase and were "not apologetic at all".
He told the Manchester Evening News : "I went on a solo trip to destress and relax and it made my holiday worse as I was stressed about the situation. I couldn’t relax, couldn’t go out and enjoy myself because I had smelly clothes basically. I didn’t get any updates or help from TUI - not even a set of clothes or an email to say it has been delivered or its whereabouts.”
Leon said he’d be reluctant to fly with the airline in the future as "they've not even offered me any kind of apology or compensation to keep me as an ongoing customer".
It comes after TUI cancelled nearly 200 flights from Manchester Airport due to staff shortages and other "ongoing challenges" in their operation at the transport hub.
A TUI spokesperson said: “We’re sorry to hear about this customer’s experience with their luggage in Cancun. We can confirm that we are investigating this further with our baggage handler to find out exactly what happened. We’ll be in touch with the customer directly to help resolve the issue and provide details on how they can claim for any missing items.”
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