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Evening Standard
Evening Standard
Business
Josh Salisbury

Made.com shoppers could lose out on £12m in deposits after firm’s collapse

A Made shop in London

(Picture: Getty Images)

More than 30,000 customers of collapsed furniture site Made.com face losing £11.9m in deposits on purchases, company filings show.

The firm went bust in November and its website and brand were purchased by Next.

Administrators PwC revealed in a report that nearly 31,000 customers were owed a total of £13.79m.

Some £1.9million has been recouped by customers through credit card refunds, leaving the remaining customers being owed around £400 each on average.

Secured creditors and HMRC will be first to be paid back their debts, with unsecured creditors such as customers behind in the queue.

The filings reveal that a fire sale of stock once valued at £18.8m is expected to bring in just £1.8m.

Administrators have previously said they estimate unsecured creditors will receive no more than 1.6p for every £1 they owe, and potentially as little as 0.6p.

In an earlier report explaining the reasons for going into administration, they said: “Like many retailers, but in particular those selling ‘big-ticket’ products, the Company has been heavily impacted by significant decline in consumer spending from cost of living pressures, rising import costs and continuing supply chain pressures.”

Its collapse saw 400 staff lose their jobs despite Next buying its brand, website and customer database.

Boss Nicola Thompson apologised to customers and suppliers when the firm went into administration in November.

The collapse marked a fall from grace for the popular brand, which had floated just two years earlier on the London Stock Exchange with a valuation of £775m.

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