Marks and Spencer has announced it is to close its energy business. The 60,000 customers of M&S Energy have been warned that they will be switched over to Octopus Energy in the next few weeks.
Although Octopus Energy already supplies gas and electricity to M&S Energy customers on behalf of the firm, the move means Octopus Energy will soon manage all M&S Energy customers directly. The switch will take place automatically and customers will not need to do anything to be moved over to Octopus Energy, reports MirrorOnline.
M&S Energy released a statement on its website which reads: "From April 1, 2023, M&S Energy will become Octopus Energy. All our customers will continue to receive honest pricing, 100% renewable energy and outstanding customer service, however we're not accepting new customers at this time."
If you have a question about your M&S Energy account, you can email hello@mandsenergy.com. Alternatively, you can call 08081 697 822 if you'd rather speak to someone over the phone.
The Which? annual customer energy survey recently featured Octopus at the top, with a combined score of 78% based on customer feedback and an assessment by the consumer champion. The energy provider was also the only company to get a five-star rating in any category and nine out of 10 customers said they would recommend it as a supplier.
Kirsty Ward, M&S Connect director said: "We want to simplify our services offering and focus on serving our customers brilliantly and giving them more reasons to shop with us. As a result, we have decided to step back from providing energy and ultimately, our partnership with Octopus Energy.
“All existing M&S Energy customers have already been contacted and there is no action required from them."
An Octopus Energy spokesperson said: “Over the last five years M&S Energy, powered by Octopus Energy, grew to serve around 60,000 customers, all while maintaining five-star customer service ratings on Trustpilot.cAs a result of M&S exiting their energy supply business to simplify their services, all M&S Energy customers are now switching over to Octopus, where they will enjoy the same rates and world-class customer service as before.
“Customers don’t need to worry or take any action. There will be a smooth transition and no disruption to their supply and customers have already been contacted about the next steps.”
