A lorry driver is fighting to get a refund on a 'wrap of the day' he bought from McDonald's.
Stephen Wong launched a campaign to get a refund from the fast-food chain for food he says he ordered but never received.
The Tesco lorry driver took an early morning break in Southport, parking up across the road from a McDonald's and ordering a spicy veggie wrap of the day before walking over to collect it, reports the Liverpool Echo.
But when he got to the restaurant he discovered the doors were locked despite staff being inside the building.
He says he walked around to drive-thru windows where he was told by workers the chain had closed for the night, despite it being a 24-hour restaurant.
Following a chat with the manager, the driver claims he was told staff were unable to make up his order as the branch was closed. Since then, Stephen said he has taken his complaint up with the fast-food giant's customer services team, but is yet to receive his money back.
The 51-year-old told the ECHO: "It's only £1.99 but it's the principal. I've sent them the receipt and all the proof but they keep asking me for more information. I have sent them everything over email but in my opinion, it does feel like they think I'm trying to commit fraud.
"I was hungry and just fancied a McDonald's. It's fine you're closed just please give me my money back. I wasn't really bothered but they keep asking me for more information. It's only £1.99 but they are taking something that isn't theirs."
Stephen said: "They're a big company and I am a lorry driver. I don't earn a lot of money I just wanted something to take away the hunger, I thought I'd just pop across the road to get a bite to eat. I'm just a regular person."
In an email sent from the customer service team to Stephen, they said: "I would like to apologise that you were experiencing issues with our McDonald’s app. In order to investigate the payment that you have reported, please could we ask for the following information?
"A screenshot of the email address displayed on the Profile Section of the McDonald’s app
A screenshot of the e-receipt you would have received (please check your Spam or Junk folders if you have not received this)
"Once we have this information, we will be able to see if any payment was taken, and if so, issue the appropriate refund."
Despite sending the information to the team, Stephen claims he is yet to receive a refund.
A McDonald's spokesperson told the ECHO: "We’d like to apologise that the customer has experienced issues while ordering through our app. We understand that the customer is in contact with our Customer Services team who will help to find a resolution."
