Leeds Bradford Aiport bosses have warned holidaymakers about unofficial car park services at the Yeadon terminal following a number of negative reviews.
One passenger recently left comments online to say they were left to walk "half a mile" after dropping their car off near the airport. They added they were "very disappointed" with the service.
But a spokesperson for Leeds Bradford Airport said this was in fact a separate company, Leeds Airport Parking Services, that offers a completely different package to the official service. They added it is "not affiliated with Leeds Bradford Airport in any way".
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With holidaymakers returning to the skies over Easter after Covid-19 restrictions were lifted, airports are busier than at any other point since the start of the pandemic. As the demand for car parks soars, Leeds Bradford Airport has advised customers to be extra vigilant.
They say that any company offering to pick up vehicles from the one-hour free parking zone is not linked to the airport.
The only official car parking to offer a meet and greet service is run by the airport itself. Described as an "easy, hassle-free service", this allows customers to park directly in front of the main terminal and drop their keys at reception.
Leeds Bradford Airport says it is in discussions with Trustpilot to remove the reviews which mistakenly link the poor experiences to the official service.
Other people have left online reviews about the cost of the car park services. One reviewer who decided to stay on holiday for an extra three days said they were charged an extra £81 on top of a £100 charge for parking their car at the airport.
"I was disgusted when we were charged £81 for the three extra days, they said.
A spokesperson said: "Leeds Bradford Airport continues to provide competitive prices on parking and in some cases is substantially lower than other UK airports. Whilst we want to reduce emissions from vehicles around the airport, we also understand and facilitate for reliable, accessible solutions. We look forward to welcoming more passengers back to the airport in 2022, with many taking their first holiday following the impacts of the pandemic."
YorkshireLive contacted Leeds Airport Parking Services for a response, but they had not responded by the time of publication.
