Get all your news in one place.
100’s of premium titles.
One app.
Start reading
Birmingham Post
Birmingham Post
Business
David Laister

John Roe Toyota takes customer service excellence award

Grimsby’s Toyota dealership has been named Best Small Retailer in the Japanese motor giant’s European network when it comes to excellence in customer service.

John Roe, a third generation family business that has traded for more than 50 years, has been awarded the Ichiban Award from among 2,500 brand retailers.

Tom Roe is now at the helm, with a team of 20 on the prominent Cromwell Road site and more than 100 across the wider group, taking in Scunthorpe and Hull outlets.

Matthew Arliss, group operations manager for John Roe, said: “The family aspect of our business is very important to us and our company strapline is ‘be part of the family’ - a message that applies equally to our customers and our staff.”

Ichiban is Japanese for ‘number one’.

Do you follow BusinessLive Humber on LinkedIn and Twitter? Click to join the conversation.

Sign up to read this article
Read news from 100’s of titles, curated specifically for you.
Already a member? Sign in here
Related Stories
Top stories on inkl right now
One subscription that gives you access to news from hundreds of sites
Already a member? Sign in here
Our Picks
Fourteen days free
Download the app
One app. One membership.
100+ trusted global sources.