Hundreds of Australians have been stranded in Bali after multiple Jetstar flight cancellations leaving travellers scrambling to find emergency accommodation as they wait more than a week for the next flight home.
Eight return services between Melbourne or Sydney and Denpasar have been cancelled since September 1.
The company has confirmed 4,000 travellers have been affected.
In a statement, Jetstar chief pilot Jeremy Schmidt said the company's Boeing 787 fleet had been affected by a number of issues including a lightning strike, a bird strike, damage from an item on the runway and delays sourcing a specific spare part for one aircraft due to global supply chain problems.
Mr Schmidt said they were now putting on five special services to bring people home and booking seats on Qantas flights as well.
"We sincerely apologise for the frustration and inconvenience this disruption has caused our customers," he said.
"The majority of impacted passengers have now been re-accommodated and our teams are working hard to find the remaining 200 or so impacted passengers an alternative option.
"We have also offered a flight credit or refund to passengers who no longer wish to travel and accommodation and meal vouchers for those who require it."
'Everyone's trying to get accommodation'
Sonia Myers, from Sydney, is holidaying in Bali with her 85-year-old father Lionel and his 70-year-old friend John Williams, and the trio are now among the stranded Australians after their flight was cancelled.
Having heard flights were being cancelled last week, Ms Myers became concerned.
She was worried she would not be able to find accessible accommodation that was suitable for her travel companions, who live with disabilities.
"On Saturday evening we got the message we'd been cancelled," she said.
"I had to spend all of yesterday running around Bali trying to find accommodation because you can't phone anyone or get anyone on social media, because everyone's trying to get accommodation, so I literally had to get a cab and keep going until I found room."
'People are really upset'
"I was very lucky after nine hours and found something that was suitable with ramps," she said.
Ms Myers said when they received the cancellation message there were no options to book another flight in September, but a day later after contacting Jetstar a staff member found the trio a flight on Monday, September 12, eight days later than their original flight.
"Literally at the buffet breakfast this morning, everyone's talking about it, everyone's stuck here," she said.
"People are really upset. Some people are going to lose their jobs, some people have children, some people have work commitments that are really quite important, and some people just don't have the money to stay here."
Ms Myers is worried her father and Mr Williams could run out of medication if there are further delays to their return flight with Jetstar.
Their concerns are being exacerbated by news Dnata ground crew workers are set to strike, which will affect Qantas travellers on the day the trio are meant to fly home.
'Brilliant' staff on the ground
Despite her experience, she said the customer service on the trip to Bali had been "brilliant".
"I don't see Jetstar staff as a problem, I think Jetstar management needs to take a good hard look at themselves," she said.
"If they are unable to put planes in the air that can make a trip back to Sydney, they shouldn't be selling them in the first place.
"And the fact that Jetstar is owned by Qantas, why wouldn't they say let's send a couple of big Boeings in and just take these people home."
