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Liverpool Echo
Liverpool Echo
World
Christopher Megrath

JD Sports cyber attack update as firm warns customers to 'be vigilant'

JD Sports warned customers to remain vigilant after it was hit by a cyber attack.

The sporting goods retailer fell victim to an attack which saw unauthorised access to customer data relating to some online orders placed between November 2018 and October 2020.

JD Sports confirmed in a statement to the London Stock Exchange that the accessed data was "limited." They added they do not store customers' full payment card details and "has no reason to believe that account passwords were accessed."

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Details that may have been accessed include customers' name, billing address, delivery address, email address, phone number, order details and the final four digits of payment cards of approximately 10 million people.

The group said: "We have taken the necessary immediate steps to investigate and respond to the incident, including working with leading cyber security experts. We are engaging with the relevant authorities, including the UK's Information Commissioner's Office (ICO), as necessary.

"We are proactively contacting affected customers so that we can advise them to be vigilant to the risk of fraud and phishing attacks. This includes being on the look-out for any suspicious or unusual communications purporting to be from JD Sports or any of our group brands."

Chief financial officer Neil Greenhalgh said: "We want to apologise to those customers who may have been affected by this incident. We are advising them to be vigilant about potential scam e-mails, calls and texts and providing details on how to report these.

"We are continuing with a full review of our cyber security in partnership with external specialists following this incident. Protecting the data of our customers is an absolute priority for JD."

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