Spotfiy users have reported problems with the music streaming service as part of a widespread outage.
The trouble appears to have started at 11.30am this morning (August 7), with website disruption tracker DownDetector noting more than 2,000 reports of issues afflicting the app since then.
Spotify users have taken to X, formerly Twitter, to complain about the latest outage. Music isn’t playing on the app, or just playing one song on repeat, and the web version isn’t working either, according to these posts.
The official Spotify Status account on X hasn’t commented on the issue yet.
Meanwhile, the Spotify Cares account is advising people listening on the web to clear their cache or try a different browser. The customer support service is also recommending logging out of your account and logging back in and restarting your device.
The issue follows a new update for the app released on Tuesday, August 6 - though it’s unclear if this is the culprit.
The last time Spotfiy went down during a major outage was back in April 2023, when most of its major functions were broken and it stopped working with connected speakers like Sonos. The extended downtime lasted for around three hours before most of the issues were resolved.
Spotify has also suffered some minor hiccups of late, too. Last week, users claimed the app kept crashing when connected to Bluetooth headphones like Apple’s AirPods. Again, the problems began following an update, this time to Apple’s iOS operating software.
Earlier this year, some Spotify users claimed their accounts were breached by hackers who changed their details and took control of the app to play “fake bands.”
At the time, a person familiar with the matter told the Standard that rather than a breach of Spotify’s systems, a credential stuffing attack was the likely cause. The technique involves hackers obtaining login details from an unrelated service or the dark web, and using them to break into multiple services.
