A British Airways customer has asked for compensation after someone died on their flight.
The unhappy passenger claimed that the airline has done “nothing” to compensate her for the “extreme trauma” she claims she suffered watching the person in front of her die.
In a long comment that has since been deleted from the Facebook page British Airways Complaints Advice, the unidentified woman claims the incident happened on a December 21 flight from Jamaica to London.
The poster said they were flying with five children and their sister when the medical emergency began.
“A passenger directly (two) rows behind us passed away in the most horrific way, giving us the most traumatic experience during a flight,” the poster wrote.
Directly after mentioning that the person died, the woman complained about the tardiness of the flight.
"The flight itself was just short of three hours delayed which was very frustrating in itself," she wrote.
The unimpressed customer complained that the delay “ruined their routines” and made the kids fussy.
The airline gave the family a “limited amount” of food vouchers that equated to only “a meal,” she went on to complain, before lambasting the plane for not being clean enough.
“I’ve never in my life witnessed someone being shocked or having CPR performed and never would I’ve expected that to (have) happened on (a) flight returning home,” her complaint continued.
Another issue she had with the sudden death was that it disrupted the usual beverage service.
The “flight services were halted and aside from the initial meal, drinks … were discontinued, so we did not receive a thorough flight experience that we had paid for" the unhappy customer complained.
Since witnessing the death the family have been left “extremely sad” and had experienced “many sleepless nights.”
“I would have expected some sort of communication from (British Airways) to those of us that have been on the flight, particularly close enough to have been impacted and witnessed the whole experience to check on our wellbeing, apologize for the experience and offer some sort of compensation or counselling following it,” she continued.
The passenger finished by asking for compensation and asking BA to explain what they would do to stop "improve (their) services going forward".
"In no way is this acceptable and they should not be normalised or swept under the carpet," they finished.
A spokesperson for British Airways said: "Safety is always our highest priority, and our crew colleagues were focused on providing first-aid."
Cabin crew are trained to deal with medical emergencies - when an incident occurs they do often try to continue the onboard service as planned, where possible.
The rant went viral when someone spotted it on Facebook and posted it to the FlyerTalk forum.
Many people felt like she had not been appropriately sympathetic towards the person who tragically died on the flight.
“That poor person lost her life and all she was worried about was getting her breakfast before landing into London. Me Me Me Me,” one person wrote.
Another added: “All I can see in that text is ‘me me me me me me me … me & me’."
