Hundreds of customers of an energy firm that went bust have been wrongly charged an exit fee.
Earlier this year Together Energy collapsed amid the crisis as gas and electric prices continue to be higher than normal, leaving 176,000 homes without an energy supplier.
An the collapsed firm Together Energy have wrongly been charged a £40 exit fee after being moved over to British Gas.
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The error was reported by Money Saving Expert who are now urging households on a fixed tariff to check their final statement in case they've been billed incorrectly.
If your energy supplier goes bust, Ofgem automatically transfer you over to another firm and British Gas was appointment to take on Together Energy's customers from January 28 2022.
As the Mirror reports, the energy giant has told customers who’ve been affected that they won’t need to pay the charge, and confirmed the fee has not yet been taken.
Households should be sent a new bill with the correct charges, according to Money Saving Expert.
New supplier British Gas claims around 800 Together Energy customers were affected.
A British Gas spokesperson told MSE: "We’ve spoken to Together Energy’s administrators and they’ve confirmed this is a mistake impacting a small number of customers transferring over to us.
“The final bills which they issued showing the exit fees will be removed and customers will see this replaced with the correct bill."
Since 2021, over 30 energy companies have collapsed due to the staggering gas prices and forced the price cap to rise by 54 per cent in April which will see the average direct debit bill soar from £1,277 to £1,971.
