Two angry pensioners want answers after they were turned away from a McDonald's drive-thru because they were on mobility scooters.
Hungry Karen Moseley, 67, and Dian Rawlinson, 71, swung by the branch in Lincoln to collect their lunch earlier this week.
They wanted to treat themselves to a cheeseburger, so queued behind cars on the city's Outer Circle restaurant.
But after going to order, they were turned away - and now feel discriminated against, LincolnshireLive reports.
The manager told them people on mobility scooters could not be served because the outlet was not insured, but Karen and Dian said they should be allowed to use the drive-thru just like everyone else in a vehicle - especially as they have license plates.
McDonald's has since apologised over the incident.
Karen said: "They shouldn’t have done that. Just because I am disabled in a wheelchair.
"I felt really upset about it all. I have got a license plate on the front of mine. It’s all registered."
The pair said they were told to wait outside, as they couldn't get their mobility scooters into the restaurant and struggled walking.
Someone took their order and brought their food out, which Mrs Mosely said was "cold".
She said: "We waited in the car park and a man eventually came out to take our order and brought it out. I felt humiliated."
Karen said they wanted the cheeseburgers to "line their stomachs" before taking medication.
The ladies subsequently complained to McDonald's, confused as to why it was not a problem at one restaurant but was at another.
Dian said: "I was upset and hurt by it. I felt as if I was discriminated against because of my age.
"I am 71 and I have had a stroke. That’s why I find it difficult standing and walking around sometimes."
McDonald's told the Mirror : “It’s important to us that our restaurants are inclusive and accessible for all our customers.
"Customers that want to use the Drive Thru on road-worthy mobility scooters should be allowed to do so, and we apologise that this was not the case on this occasion.
"We would encourage the customers to contact our Customer Services team who can help find a resolution”
