Brits using HSBC UK online banking were left frustrated on Friday night with the service down leaving some people stranded and unable to pay for shopping or travel.
People first started complaining on social media at around 8.30pm that they were not able to use their HSBC cards and that transactions were being declined.
Some having headed out for the night found themselves unable to pay bills while others found themselves stuck as they attempted to travel.
HSBC said that personal and business mobile and banking services were all affected and that it was resolved after three-and-a-half hours.
The bank posted on Twitter at 1.37am that services were reinstated following an investigation into the outage.
It had confirmed the outage at 10.30pm on Friday night, with users replying with complaints about leaving items for collateral in restaurants and leaving supermarkets without groceries.
Some users replying on Twitter said they had been unable to use the service since 8pm.
“Banking services are back up and running following an earlier service disruption,” HSBC UK said.
“To those impacted, thanks very much for your patience and we’re really sorry for the inconvenience.”
The website Downdetector had thousands of reports of outages which peaked at over 5,000 around 9pm.
The website said that 65% of people reported problems with mobile banking, 30% with online banking and 5% with their mobile login.
Many people also told of having banking problems.
One person wrote: “Can anyone make transactions, because my card got declined?”
Another said: "Same. Just says 'service unavailable ' now just hope account is still safe as nobody from HSBC are telling us anything!
"Extremely frustrating not to be able to access your money."
One person told people to calm down and another replied: “Imagine waiting 3hrs and counting to pay for the petrol in your car."
To which another responded: "I just got the same thing had to leave my phone and go and borrow money to pay for it. Joke."
One person stranded said: "I live in Bradford and I'm stuck in Manchester mobile banking mobile pay and cash machine Isn't working."
