Good morning!
Fortune launched its Fortune @ Work: A.I. Playbook today, the third installment in our quarterly series, featuring case studies, data, and insights from Fortune 500 people leaders. This quarter, we joined the generative A.I. fervor, analyzing how employers are using the technology to transform the HR practice and the broader workplace.
While many leaders are eager to implement new A.I. tools to boost productivity, enhance engagement, and allow workers to focus on more human-centric tasks, they are still understandably wary. Some concerns include data privacy, security, financial costs, legislative pushback, and bias.
Among the featured stories in this quarter's package:
- Paige McGlauflin explores the potentially costly risks of A.I. in talent strategy while offering leaders a roadmap to responsible adoption.
- Trey Williams speaks to IBM, once at the forefront of A.I., which has seen the technology erase thousands of wasted hours on manual tasks. Its CEO noted in a recent Fortune op-ed that A.I. use had cut the number of IBM HR professionals performing manual work from 700 to fewer than 50.
- Genpact's CHRO shares how he's using A.I. to evaluate employee sentiment and flag discontent before an employee leaves—or quiet quits.
- Nine HR leaders from Salesforce to Coca-Cola discuss plans to reskill employees in A.I. and attract new talent in a highly competitive market.
- Senior partners at McKinsey outline the challenges of A.I. training, arguing that even seasoned tech professionals will need upskilling to fully harness the power of A.I.
Read the full Fortune @ Work Playbook here.
Amber Burton
amber.burton@fortune.com
@amberbburton
