Transport for London has updated its TfL Go app – making it easier than ever to check if you are eligible for any refunds.
The app now allows TfL customers to check their contactless or Oyster accounts for any incomplete train journeys.
If you have an incomplete journey – perhaps due to forgetting to tap in or out, or being unable to or accidentally suffering the dreaded ‘card clash’, which is when you tap in and out with different cards or devices – you will have been charged the maximum fare.
But, in a matter of minutes, you can apply for refunds via the app. Here are the straightforward steps to do it:
TfL will then often issue an automatic refund but there are a couple of conditions: you can only receive three of these per calendar month, and you must claim them within eight weeks of your travel hiccup.
The TfL Go update is being rolled out to users during January and February.
As well as providing an easy way to apply for refunds, the app – which launched in 2020 – allows customers to top up Oyster cards and buy some season tickets.
TfL’s old Oyster and contactless app, which launched back in September 2017, will be closed down in the near future.
