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Wales Online
National
Matt Gibson

How to apply for Winter Fuel Payment if you don't receive it by January 13

Some 11.6 million Winter Fuel Payments and Pensioner Cost of Living Payments have been made to pensioners across the UK so far this winter. More than 99 per cent of those eligible have already received up to £600 to help with their energy bills since the rollout began in November, the Department for Work and Pensions (DWP) says.

Most of these payments have landed in pensioners' bank accounts automatically. Those who haven't received their payment yet shouldn't panic because they will continue to be made until next month and should arrive by January 13.

Pensioners who don't receive their payment by this date should contact the Winter Fuel Payment Centre online or by telephone. The payments appear in bank statements with the payment reference beginning with the customer’s National Insurance number followed by ‘DWP WFP’ for people in Great Britain, or ‘DFC WFP’ for people in Northern Ireland. Pensioners are being asked to double check their bank statements for this reference number before contacting the DWP.

The overwhelming majority of Winter Fuel Payments are paid automatically but some people need to make a claim, such as those who qualify but do not receive benefits or the State Pension and have never previously received a Winter Fuel Payment. Those who need to make a claim have until 31 March 2023 to do so, with further information on who needs to make a claim available on the GOV.UK Winter Fuel Payment page.

The Winter Fuel Payments have been paid to most pensioners (Getty Images/iStockphoto)

Work and Pensions Secretary Mel Stride said: "As the cold weather bites, it is good to be able to confirm that over 99 per cent of eligible pensioners have already received as much as £600 to help with their energy bills this winter. These payments are just one part of the wider support package we are delivering to help with rising bills, with additional help to follow next year – including the biggest State Pension increase in history."

Winter Fuel Payments – boosted this year by an additional £300 per household Pensioner Cost of Living payment – are part of a package helping people of all ages with the cost of heating their homes this winter. This includes providing households with £400 towards their energy bills, with the Government’s Energy Price Guarantee saving the typical household another £900 on top of this.

In addition, millions of payments of up to £650 have already been made this year to low-income households on eligible means-tested benefits as part of the government’s cost of living support. This includes pensioners receiving Pension Credit.

The average Pension Credit award is worth over £3,500 a year and the online Pension Credit calculator is on hand to help pensioners check if they’re likely to be eligible and get an estimate of what they may receive. Alongside this, households receiving certain benefits – including Pension Credit – could be eligible for extra money between now and the end of March 2023 thanks to DWP’s Cold Weather Payments.

These are an automatic bank top-up of £25, paid to eligible households when the average temperature has been recorded as, or is forecast to be, zero degrees C or below over seven consecutive days at the weather station linked to an eligible person’s postcode. Postcodes already triggered this Winter can be found on the GOV.UK Cold Weather Payments Checker. Further cost of living support to be paid next year was recently announced by the Chancellor. Payments will include a further £300 for pensioner households, up to £900 for households on means-tested benefits and £150 for those on eligible disability benefits.

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