Like so many essential workers in the pandemic, the engineers and conductors who drive the nation's freight trains have had it.
They're tired of unpredictable, inflexible work schedules. They're tired of being penalized for taking days off when they're sick or tending to a family emergency. They want a better quality of life.
Through contract negotiations, they made their voices heard, threatening a strike that could have brought trains to a halt nationwide on Friday.
Early Thursday morning, after 20 hours of negotiations, the White House announced a tentative agreement had been reached that gives workers not only a significant wage increase but also some protection from the rail carriers' punitive attendance policies.
Freight railroads and the unions representing more than 100,000 rail workers had been negotiating a contract for several years. The stakes were high and a presidential emergency board appointed by President Biden recommended a compromise over the summer that would give workers a 24% increase in wages. Both sides — the unions and the railroad companies — had essentially agreed to the board's economic proposals.
But until early Thursday, standing in the way of a deal were the quality of life issues tied to an attendance policy so many workers hated.
"This abusive and punitive attendance policy is breaking apart families and causing locomotive engineers and other railroaders to come to work dangerously fatigued," the Brotherhood of Locomotive Engineers and Trainmen said in a statement in May.
The unions had sought a change to the policy to ensure that workers can take time off to tend to medical needs when necessary, without fear of discipline. On Thursday, the unions released a joint statement confirming that's now in the deal.
Biden called the deal an important win for the economy and the American people.
"It is a win for tens of thousands of rail workers who worked tirelessly through the pandemic to ensure that America's families and communities got deliveries of what have kept us going during these difficult years," he said in a statement.
In the middle of the pandemic, railroads introduce a policy that workers hate
Points-based attendance policies are not new. Employers, including Amazon and Walmart, use them as a way to reduce unexpected absences from work. But such policies are fairly new to railroads.
BNSF Railway introduced its version, called Hi-Viz, in February 2022, saying it would improve consistency for both crews and customers. The unions say it has only made things worse.
Even before the system was introduced, railroad conductors and engineers were essentially on call most of the time, outside of paid vacation and personal leave days (which they do accrue in amounts determined by seniority). When they get called to work, they generally have either 90 minutes or two hours to report to work.
Under Hi-Viz, if they are unavailable to report to work in that window, they are docked points from a starting balance of 30. Deductions range from 2 to 25 points, depending on the day. The more valuable the day, the higher the deduction.
That means Fridays, Saturdays, holidays and so-called "high-impact days," including Mother's Day and Super Bowl Sunday, result in larger deductions. When their point balance falls to zero, they face a 10-day suspension.
After that, their points are reset to 15. If their balance falls to zero again, it's a 20-day suspension. If there's a third time, the worker faces termination.
There are several ways workers can earn back points, including by being available to work for 14 consecutive days.
Americans went on a pandemic buying spree after railroads had pared back staff
A number of factors put pressure on the railroads to implement such a system. For one thing, cargo volumes in the pandemic soared to record highs, as Americans went on a buying spree. There was simply a lot of stuff that had to be moved, and BNSF says it needs consistent and reliable attendance to stay competitive.
However, freight railroads had pared back their workforce dramatically since 2015 in a bid to reduce costs and increase profits. They introduced changes such as running fewer but longer trains, and waiting until trains are full to leave the terminal.
The federal Surface Transportation Board Chair Martin Oberman testified in April 2022 that he'd raised red flags because the workforce had shrunk by 29% — or about 45,000 employees — over the last six years.
With a leaner workforce, rail workers describe difficulties in scheduling time off even for anticipated events. You can't count on getting your preferred holidays off, especially if you lack seniority. Even for other days, workers are often told they cannot have the day off because too many others have already requested it.
The points-based attendance system penalizes anyone who tries to circumvent the system by simply calling in sick on a day that they had requested off but were denied.
The system also ends up penalizing people who are actually sick or have emergencies or family matters to attend to.
"We had a union member who missed a funeral, and another one who had to attend a funeral... and their points ended up getting zeroed out," says Kathleen Bisbikis, whose husband has worked for the railroads for 24 years out of Stockton, California. She is also national president of a group of family members and other supporters of the rail workers' union called the BLET Auxiliary.
BNSF Railway stands by the policy
BNSF says it made changes to its attendance policy earlier this year based on employee feedback, including increasing the number of points a worker can accrue with good performance. Since starting its points-based attendance system, the company says it has seen more planned vacation days taken as compared with before the system was in use.
The presidential emergency board had recommended one additional day of paid leave as part of the workers' package, which is now part of the tentative deal.
Already, the unions say the attendance policy has driven workers away. Bisbikis says there's been a mass exodus of workers at the terminal where her husband works.
"I'm not talking about just young guys who... don't have a lot invested, so they can go start another career," she says. "I'm talking about older, invested, 21-plus years at the railroad. They've left. They've left because they just don't want to deal with it."
