A shopper was horrified after an online delivery turned into a 'scary' approach via Facebook. Beautician Molly claims just hours after dropping off her shopping, a Morrisons delivery driver then tracked her down on social media to contact her and 'like' her pictures.
The 28-year-old, told Nottinghamshire Live sister publication, Birmingham Live, that following the shopping delivery to her flat, the delivery driver allegedly 'liked' a string of her pictures on Facebook after sending her a message through the platform. She blocked him but says "It is really scary".
Molly claims when she complained to the supermarket about the personal approach, they did not initially take her concerns seriously. She has also complained to Ocado, who deliver for Morrisons, and both companies have now promised to investigate the matter.
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Molly said: "When he delivered the shopping he was pleasant, absolutely fine and said 'thanks for shopping with us'. He brought the shopping up to my flat and I said 'thank you'. It was a very small conversation we had."
However, six hours later she says she was horrified to discover the driver had apparently tracked her down on Facebook - and sent her a personal message. He had also allegedly been looking through her pictures.
She said: "He delivered the shopping to me and then later looked up my name on social media and tried to message me. He just said 'Hi' then started liking photographs of me on my Facebook page, which to me insinuates something else.
"It's obviously a massive data breach... I'm a young lady. It is really scary. I called Morrisons but they seemed disinterested and said 'Maybe somebody will call you back about this'."
She continued: "I just felt that Morrrisons didn't take it seriously at all. For him to take my name from my order and look me up on social media and contact me and like photographs of me... it's just unreal.
"Morrisons did not even apologise that this happened to me. I said, 'You haven't even apologised' and they said, 'Yeah well it isn't really a customer service problem'. I said that it IS a customer service problem.
"It's obviously a massive data breach but Morrisons said it was a problem for the depot they use which they said was also used by Ocado."
She had also now contacted Ocado, who are contracted to deliver for the supermarket. "Ocado were really good but said that because the order was through Morrisons, there was not much they could do," she added.
Molly looked up the driver online and claims he also works as a part-time taxi cabbie. "In his Facebook bio it said he was also a taxi driver," she said. "I thought, 'if you're doing that with me, what are you doing with the girls in your car?'"
Morrisons told BirminghamLive: "We take complaints such as these very seriously and we are working closely with our partner Ocado to conduct a formal investigation into the matter." Ocado said: "We are aware of this complaint and in the process of conducting an investigation.”
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