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Edinburgh Live
Edinburgh Live
National
Kaitlin Easton & Iona Young

Holidaymakers queue outside Edinburgh Airport in 'chaotic scenes'

Holidaymakers travelling through Edinburgh Airport have been left fuming this bank holiday weekend after facing long queues outside in the cold.

Early morning travellers described the situation as 'chaotic' as over one hundred holidaymakers stood outside clutching their suitcases on Monday morning.

A spokesperson for Edinburgh Airport said busy periods were expected in summer months but staff had worked "incredibly hard" to get passengers through.

READ MORE: Touching tributes to East Lothian man hit by taxi on A1 as community devastated

But many fuming travellers took to Twitter to complain about the service and lack of signage causing chaos at the airport report the Record.

One wrote: "@EDI_Airport...no signage or direction for people arriving at airport -late comers pushing in at front , despite three loop queues inside, before then queuing two loops outside, as well to get back in!

"Needs staff at more queue points + at door (and other entry point)."

Another added: "Sat on the plane for an hour not moving due to baggage issues & security time meaning people missed the flight & the subsequent unloading of baggage.

"Absolutely fuming, air travel shouldn’t be this f****** annoying in my opinion.

"Fair play to KLM for all being ready but the staff at Edinburgh Airport have just absolutely s**t the bed. With a large queue for security at 3:45am & now this. It’s just a sham an a complete piss take."

While one person wrote: "You’re having a laugh @EDI_Airport - these security queues are ridiculous.

"Double lines to the tram stop. No signage, very few staff, confusion on flow times. This is summer - but 40 mins in a queue outside?

They later added: "@EDI_Airport and now the captain is sitting with a plane of really hacked off passengers awaiting other passengers who are stuck in what he describes as a ‘chaotic terminal’.

"This is not cool. I would not be on this flight without FastTrack and I arrived at 5am with cabin bag."

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An Edinburgh Airport spokesperson said: "Queues are expected in busy environments like airports and more likely in busy periods like summer.

"This morning queues were outside for a short time and staff worked incredibly hard to get passengers through security as quickly as possible – we thank passengers for their patience and for working with us.

“Passengers should ensure they are prepared for their trip by having the correct documentation and being ready for security, and they can also help by showing up for their check-in desk opening rather than arriving too early as this causes congestion.

“The whole UK industry is experiencing challenges and is doing what it can to respond."

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