Holidaymakers were served chicken nuggets and chips for breakfast at a five-star hotel afer their flight home from Turkey was cancelled. Helen Lowe, Liz Rogers and Colette Jones visited the Turkish resort of Belek, flying out with Easyjet and back with TUI.
After a happy holiday, the group arrived at Antalya airport for the flight home to be told it had been cancelled and they would be put up in a "five star all inclusive hotel" until their rescheduled flight departed 24 hours later, reports The Echo. Helen said: "They didn't give us any warning the flight had been cancelled, before we were approached at the airport.
"When we arrived at the Sky Business hotel in Antalya which was by no means five star, no bar, disgusting bedroom with damp leaking roof, and served chicken nuggets and chips for breakfast the next day.
"We got picked up the following evening to be told our flight was again delayed a further two hours. When eventually landing at Manchester we sat on the plane for over an hour as no steps to get us off the plane provided, or a shuttle bus to take us back to the terminal.
"When we eventually got to terminal no cases had arrived and we sat waiting for 45 minutes to be told the trolley had fallen over and all the cases had fallen out."
Colette put in a compensation claim but TUI rejected their claim four times, saying they had no record of them even being on the flight - despite the women being able to produce boarding cards, luggage labels and proof that drinks were bought on the plane.
A spokesperson for the TUI Group said: "We completely understand Ms Jones' frustration following her delayed flight from Antalya to Manchester. This was unfortunately due to the late arrival of the inbound aircraft.
"We can confirm Ms Jones' booking is recorded on our system, however a technical error has caused a delay in processing her compensation. Our teams are urgently working to resolve this and they will issue compensation as soon as it is fixed.
"We're sorry for any inconvenience, and would like to thank Ms Jones for her patience and understanding."
