HM Revenue and Customs (HMRC) has announced proposed new measures to stop rip-off agents taking advantage of people and pocketing their tax repayments. Taxpayers can use Repayment Agents to make claims for tax refunds, and many are happy with the service they receive.
However, many taxpayers have complained to HMRC that the scale of the charges are unclear or even hidden, while questions have been raised about how some agents secure agreements from customers.
To combat this, HMRC has now launched a 12-week consultation “Raising standards in tax advice: Protecting customers claiming tax repayments” to consider ways to better protect taxpayers from Repayment Agents who make routine tax claims on people’s behalf but can take up to half, or even more, of the payment.
The consultation proposes various ways to better protect the public from unscrupulous practices and ensure they receive the money they are entitled to, while also asking various questions to better understand the problem.
This includes seeking views on:
- Restricting the use of assignments, where contracts legally transfer the right to a repayment from a taxpayer to an agent
- Introducing measures designed to ensure taxpayers see material information about a repayment agent’s service before entering into a contractual agreement
- Requiring repayment agents to register with HMRC
HMRC is aware of a number of specific concerns with the industry including excessive amounts of commission charged for routine tax repayments.
However, taxpayers can make a claim directly through HMRC’s free online service on GOV.UK and keep 100% of the repayment themselves.
HMRC said there is also strong evidence that many taxpayers do not understand the terms they are signing up to and feel misled, some even believing they are dealing with HMRC directly rather than a third party.
Other concerns include the submission of high volume or speculative claims where no repayment is due, resulting in delays to genuine claims, as well as the use of assignments which means the repayment goes to the Repayment Agent instead of the taxpayer.
Commenting on the launch of the consultation, Jonathan Athow, HMRC’s Director General for Customer Strategy and Tax Design, said: “We want to make sure taxpayers receive their full tax claims, putting 100% of the money they are due into their pockets, and not be taken in by the unscrupulous practices of some Repayment Agents.
“The ‘Raising standards in tax advice’ consultation aims to seek views so we can better understand and address the issues to help raise standards in the tax advice market. We’re urging anyone affected to respond to the consultation and share their experiences.”
Who should complete the survey?
HMRC is interested in hearing the views of all tax agents, particularly those who:
- Specialise in helping taxpayers claim repayments Taxpayers who have claimed or considered claiming tax refunds through repayment agents
- Those who have seen adverts from repayment agents
- Charitable organisations
- Consumer groups
- Accountancy professional bodies
The consultation survey is now open and will run until September 14, 2022 - find out more at GOV.UK, here.
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