Flowers and tributes left at the Hillsborough Memorial outside Anfield stadium, Liverpool, following the collapse of the Hillsborough trial in 2021.
(Picture: PA)Police chiefs have promised a “cultural change” as they apologised to families of Hillsborough victims almost 34 years on from the disaster.
The pledge comes as a national police response to a report by the Rt Revd James Jones, former bishop of Liverpool, into the experiences of the Hillsborough families is published.
The 2017 paper, The Patronising Disposition of Unaccountable Power, made 25 recommendations – with 11 of them directly concerning policing.
Ninety-seven football fans died as a result of a crush at a match between Liverpool and Nottingham Forest on April 15 1989.
They were unlawfully killed amid a number of police errors, an inquest jury ruled in 2016.
Chief Constable Andy Marsh, the College of Policing’s chief executive officer, said: “For what happened, as a senior policing leader, I profoundly apologise. Policing got it badly wrong.”
Tuesday’s response from the National Police Chiefs Council (NPCC) and College of Policing said the code of ethics used by forces will be reviewed, with a duty of candour becoming a key theme.
Mr Marsh, who was born in Liverpool, said: “What we’re talking about is cultural change and cultural change takes a long time, but my goodness we have started.”
He said new recruits will study the report into the experiences of the Hillsborough families.
All forces in England and Wales have signed up to a Charter for Families Bereaved Through Public Tragedy, which says police organisations must acknowledge any mistakes.
In his report, Mr Jones urged the Government to give full consideration to a Hillsborough Law, including a duty of candour for police officers.
NPCC chairman Martin Hewitt said legislation is a matter for Parliament.
He said: “What we have really focused on is doing that which is really within our power. The issue of candour is very clear within the charter for bereaved families and it will be incorporated explicitly in the review of the code of ethics.”
Mr Marsh added: “We have been robust as possible and it’s for Parliament to make any legislation that they feel is necessary.”
Mr Hewitt said the response to Mr Jones’s report was not published earlier due to legal processes.
He said: “It was really important to us to ensure that the report was a full response to all the points raised by the bishop and a really clear response to the families around what we have done, but I absolutely accept that every week or month that has gone by has added to the pain of the families and not being able the whole process to conclusion.”
The police response also says there will be a new code of practice on police information and records management to prevent the problems faced after the Hillsborough disaster, when records were lost or destroyed, and new guidance for family liaison officers.
Guidance on disaster victim identification has been revised, with officers told the terms “belonging to” or “property of” the coroner should not be used, the report said.
Speaking to BBC Breakfast on Tuesday, Mr Jones said it is “intolerable” for the victims’ families that there has been no full Government response to his report.
He said: “This year it will be 34 years since the tragedy, and for them to wait for so long for a response to these 25 points of learning is intolerable and adds to their pain and, I think, in some instances even affects their own grieving.”
A spokeswoman for the Hillsborough Law Now campaign said: "We're extremely disappointed with the police's response today.
"The apology, while welcome, makes no reference to a change in legislation which would put an immediate stop to families battling against the state.
"We have long been campaigning for a Public Authority (Accountability) Bill, often referred to as the Hillsborough Law, which would create a legal duty of candour on public authorities and officials to tell the truth and proactively cooperate with official investigations and inquiries.
"It would also provide a 'toolkit' to enforce compliance with the duty, which would both prevent obfuscation and cover-ups, and lead to much more focused and shorter inquiries, thereby saving millions of pounds of public money, and delivering swifter justice with much less stress to families and witnesses alike.
"Failure to comply would become a criminal offence, and the culture of denial that we have seen in other inquiries, such as Infected Blood and Grenfell, would be minimised.
"The Labour Party have committed to enacting the Bill in full. We call upon the Government to respond to Bishop James' report and do the right thing without delay."
Downing Street defended the lack of a formal government response to the Hillsborough report by the former bishop of Liverpool, the Rt Revd James Jones.
The Prime Minister's official spokesman said part of the delay was to avoid the risk of prejudicing legal cases.
"The Government has been working closely with the relevant departments and organisations to carefully consider and address the points directed at government," the spokesman said.
"That's alongside the work with the police, because there are elements that span both government and policing."
The spokesman said there was no specific date for a government response as "it's important to ensure we do this properly".
The spokesman added: "I understand that some of the Government's response has been impacted by the need to avoid the risk of prejudice during the Hillsborough criminal proceedings."
Metro mayor of the Liverpool city region Steve Rotheram said the police response fell "far short" of the reforms demanded by the Hillsborough Law Now campaign.
He said: "That it has taken five and a half years for this belated response, on top of the three decades the families spent battling for justice, is particularly frustrating.
"What is more disturbing is that we are still awaiting a response from the Government, which is symptomatic of the establishment's lack of respect for grieving families. But what happened to the Hillsborough families was not an outlier.
"It forms part of a larger pattern of failure and cover-up. The history of the British state is littered with similar episodes; the state placing its weight on the scales of justice, ensuring their reputations are protected and the odds stacked against ordinary people.
"It is vital if we are to restore trust in the institutions we were raised to believe in that we prevent this from ever happening again. We need a Hillsborough Law now."
