Travellers at the UK's busiest airport reportedly faced waits of more than three hours for their baggage last night (Sunday). Angry Heathrow customers slammed British Airways after the luggage seemed to go missing.
When their luggage did not eventually arrive, they were being told to file lost luggage reports, it's been reported. Passengers also reported waiting for several hours on planes after landing at the key London airport, reports MyLondon.
One frustrated passenger tweeted: "@HeathrowAirport is in absolute shambles. No ground staff available to dock the plane so passengers (including us) are sitting for hours on the plane after landing. No baggage handlers either. Hundreds of people waiting for their suitcases for hours. What on earth is going on?"
Another said: "@British_Airways @HeathrowAirport after 3 hours of waiting for our suitcases at baggage reclaim we have now been told to go home and submit a lost luggage report while our bags are still sat on the plane. Absolute shambles."
A third wrote: "@britishairways @HeathrowAirport absolutely ridiculous customer service from British airways today! No luggage and no answers given to all British airways passengers as to when luggage will be given! I had my toddler sleeping on a trolley!"
British Airways later apologised to customers for the delays.
A spokesperson said: "We're doing everything we can to reunite our customers with their delayed baggage as soon as possible. We apologise for the delay and inconvenience caused."
MyLondon understands baggage delays were due to high winds at Heathrow airport on Sunday evening which made it challenging to offload bags quickly. Delayed bags should be sent directly to customers and passengers can claim back expenses for essential items at www.ba.com/helpme.
