Guests at a listed seafront hotel reckon they had a room with a wooo – complaining it was like something from the Addams Family.
The Grand Hotel in Scarborough has been hit with a series of negative reviews online as owners Britannia were this week named the country’s worst hotel chain for the 10th year in a row.
One customer wrote on TripAdvisor: “Think homeless hostel and you won’t be disappointed.
“We drove up to find a riot van parked outside...First red flag.
“Don’t come back too drunk as you’ll probably have to climb over the bed to get to the bathroom, as I did.
“Our room was classed as having a window but it was in the ceiling and covered over as it was a coffin drop.”
Another wrote: “This is the most depressing place we’ve ever been. We didn’t even stay the night, it was like we’d died and gone to hell.
“The whole place was drab. Terrible ghostly music echoing around, it was like we were in the Addams family.”
A newlywed wrote: “When I say we had a dirty honeymoon, it was a bit dirtier then we expected…if you don’t mind filthy toilets and a filthy bathtub this place is for you. The wallpaper was peeled off, stains on the walls, very dusty and the windows were that dirty we never got to see the sea view.”
Britannia’s hotels rated two stars out of five in categories such as cleanliness, bed comfort and value for money in the annual Which? survey. The chain, with 61 hotels across the UK, got an overall customer satisfaction score of just 56%.
However, not everyone was unhappy at the Grade II-listed hotel in North Yorkshire, with some praising recent improvements.
One wrote: “I stayed here four years ago and said never again, it was a run-down dirty hovel. Well we stayed here for the weekend and we were impressed.
“It’s been given a good clean and has been decorated. The communal areas are quite smart and our room was clean.”
Another wrote: “This old hotel is a beautiful building and although large it has a friendly, small hotel feel about it.
“The best thing about this hotel is its staff...couldn’t do enough to help you.”
Britannia was approached for comment.
