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National
James Rodger & Jane Hall

Greggs worker shares what most customers moan about in TikTok video

A Greggs bakery staff worker has shared on social media the same annoying things customers all moan about.

TikTok user Ellie Thomas says customers typically gripe about the price of food, order a huge amount and also beg for their steak bakes to be reheated, reports the Birmingham Mail. Ellie said in a comment: "It would be a health hazard to reheat meat!"

Read more: Sam Fender gets offer of free pies from Alnwick company as he arrives at Newcastle's Utilita Arena

She has also revealed what builders typically order. Writing over a picture of a construction worker she said: "Hiya luv, can we order ten sausage and bacon baguettes and ten cappuccinos."

Greggs is one of the North East's biggest firms and operates bakeries across the UK. The company, which has its head office on the Quorum Business Park, Newcastle, has previously confirmed why it allows its food to go cold.

Greggs worker Ellie Thomas has lifted the lid on what customers most like to complain about. (@elliethomas544/TikTok)

"We sell savouries which are freshly baked in our shop ovens then put on the shelf to cool. We don't keep them in a heated environment, use heat retaining packaging, or market them as hot because of this.

"As bakers, we believe that baking our savouries fresh each day gives customers the best quality product. If the sausage rolls and bakes were kept hot after they had been baked, then they would be subject to VAT and the customer would have to be charged a higher price, in the same way that we charge VAT on our hot sandwiches which are kept in a heated cabinet and are subject [to tax]."

What do you think about Ellie sharing her views on Greggs? Let us know in the comments below.

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