An NHS worker in the Queen Elizabeth has been praised for going above and beyond to help reunite a couple with precious scan pictures of their baby.
Amanda Thornton has worked in the maternity unit of the Queen Elizabeth University Hospital for almost two years and has recently found herself in the spotlight after a grateful dad took the time to highlight just what a difference she had made to them.
Through the anonymous feedback forum ‘Care Opinion’, the new dad told the story of losing – and finding again – precious scan pictures of their baby and Amanda’s dogged determination to help them in this search.
The dad said: “My wife gave birth in the maternity unit at the Queen Elizabeth hospital. A few days later, we realised a folder containing our baby scan pictures was missing and was possibly left at the hospital. After having no success trying to track it down over the telephone, we decided to attend the hospital to see if anyone could help.
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“In the labour suite, the ward clerk Amanda went out of her way to help us. She first phoned medical records to see if the folder had been kept with my wife's medical notes, but was told they hadn't received the notes back yet.”
Amanda then went on the hunt through a number of wards until she eventually tracked down the missing pictures.
The couple were delighted: “My wife was devastated when we first realised the photos were missing and Amanda went over and beyond to find them. These photos are precious to us and we thought they were lost forever. The tears of joy on my wife's face told it all. Thank you so much Amanda - we will never forget it.”
The feedback from the new family made Amanda’s day and made her even more determined to do her best for her patients.
She said: “I love working in maternity; the interaction with patients and their families is the best bit for me. I know how precious things like scan pictures can be and I could just tell from this dad’s face how much they meant to him and his wife and how worried they were.
“I was determined to get to the bottom of it and was just glad we got a good outcome. This feedback has been so nice to hear and made me even more determined to support our patients in any way I can.”
Amanda’s boss, Health Records Manager Pam Campbell was proud to hear the feedback: “Amanda demonstrates a genuine enthusiasm in everything that she does and I’m not at all surprised that she has received such wonderful feedback.”
