A Glasgow pensioner who's gums were sliced open by a plastic shard found in a Marks and Spencer loaf says she is still waiting on an apology or compensation six months later.
June Gavin discovered the shard after biting into a slice of sourdough bread and feeling the sharp piece of plastic digging into her gums.
The 67-year-old had bought the loaf from the Marks and Spencer store in Silverburn on March 28 and after complaining was offered a £15 E-voucher that she is still yet to receive.
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The retired primary school teacher was initially offered £7 compensation after complaining about the incident, which left her with bleeding gums.
June told the Daily Record: "When I started to eat the bread I felt something sharp and I immediately spat it out to see this piece of plastic. I still got a cut to my gum but If I had swallowed it, it could have damaged my throat. I'm lucky that didn't happen.
"I took the loaf back to the shop with the piece of plastic and packaging and a complaint was filled. Four weeks later they got in touch to say they were looking into the matter.
"I asked M&S for an update an they said there had been an investigation and after inspection of the factory and the machines, they could not find anything that was broken or cause there to be a piece of plastic in the bread.
"And, plastic bottles were not allowed inside the factory for health and safety reasons. There was no apology."
June asked for a copy of the report into the matter but was told that was not possible because of business confidentiality data. When she asked for a redacted version, M&S still said they couldn't provide the report. The final straw came for June when she asked for the piece of plastic to be sent back to her and eventually after several weeks the company said they had lost it.
"They have never apologised to me," June added. "Customer Action gave me a letter I could send, but they told me they didn't take part in arbitration groups.
"I've looked into taking civil action but it seems expensive and time consuming. I think it's the principle of them not apologising that has angered me and they haven't even given me any of the compensation.
"When I was offered £7 I thought, is this a joke?! I only was trying the sourdough load for the first time!
"They've lost a loyal customer who was shopping with them for years, going there a couple of times a week. I even have a voucher someone gave me as a gift but I haven't even used it."
A spokesperson for M&S said: "Our customer service team have been in contact with Mrs Gavin and explained our findings. We take customer concerns very seriously and can assure this has been investigated in full."
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