A Glasgow hotel breakfast has been compared to 'something out of Fawlty Towers' after a guest stayed at the inn.
Campanile Hotels, located on Tunnell Street in the city centre, has received a one-star rating on Tripadvisor from a disgruntled reviewer who stayed at the hotel.
The guest titled their review as a 'complaint' about the hotel which is within fleeting distance of the OVO Hydro that is frequently used by revellers attending concerts at the venue.
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The reviewer stayed at the hotel in February and left their thoughts on Tripadvisor.
The guest of the hotel started by saying: "Please do not stay at this hotel" and went on to detail their many other criticisms of the Campanile guest house.
The review on Tripadvisor went on to talk about the room that they were given and said: "Sheets stained, bathroom filthy, holes in ceiling, etc etc."
They then went on to detail their main complaint which was about the breakfast: "breakfast was like something out of Faulty Towers, coffee machine broken, hot food meant empty trays and had to ask for items to be replenished, with long waits, continental option meant the same with limited choice and very cheap items."
They finished their review by saying that they: "Will never ever stay there again."
This is not the only negative review that the hotel receives. Nonetheless, the business located by the River Clyde close to the Hydro does get some positive reviews scoring a three and a half out of five on Tripadvisor.
One person said: "Brilliant hotel from start to finish. Went to Glasgow for an Olly Murs concert: bedrooms were clean and tidy. Smelt clean. Brekky was great too. Distance to Hydro was perfect. Taxi firm was lovely that took us to and from hotel from airport. Didn’t eat in evening at hotel so cannot comment there."
With another guest who stayed there said: "lovely hotel in great location for a one night stopover. Very friendly staff and really helpful. Rooms very nice and very reasonably priced. There is also a good restaurant/pub across the car park. we would definitely stay again."
A spokesperson for the hotel said: “Our brand attaches great importance to the comments and suggestions of our customers, and we would like to apologise to the customer if their experience didn’t meet their expectations. As such, we have discussed directly with the Regional Manager and the Hotel Management Team so we can initiate activity of improvement”.
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