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Glasgow Live
Glasgow Live
National
Keiran Fleming

Glasgow City Council pays out on just three percent of pothole damage claims

Glasgow City Council has paid out on just 103 of 3,852 pothole damage claims in three years.

Glasgow Live found that £337,721 worth of damage claims resulting from the state of local roads were filed between 2020 and 2022.

Drivers submitted 1,213 claims worth £165,753 in the last year alone, with the council covering 37 of those incidents. In 2021 the value of damages claimed almost halved at £90,593 with 36 of the 1,055 reports being paid out.

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Motorists made 1,584 claims in 2020 at cost of £81,375, the local authority coughed up the cash for 30 of the reported incidents.

One road user, who made a claim worth more than £1,000 in January, told Glasgow Live: "As soon as I went through the set of lights I hit the pothole and it was so bad. I remember looking at my pal and he looked at me, then the notification came up saying the tyre was burst.

"Luckily I had the run flat so I managed to drive home a mile-and-a-half with that. When it burst again I never had the run flat so I just had to leave my car up in Whitecrook.

"It makes you feel so down because you work hard to get a nice car and then it keeps getting damaged."

Glasgow City Council have said that each pothole related incident is reviewed on a case-by-case basis.

A spokesperson previously told Glasgow Live: "All pothole-related claims are determined on the individual merits of each case and in the context of our policy on road safety inspections and repairs.

“The policy means we take a risk-assessed approach to road maintenance that prioritises the most dangerous faults while also seeking to ensure repairs are permanent at the first time of asking .

“Winter is always a challenging time for road conditions due to the impact of frost, snow and rain on the road surface and potholes can appear suddenly at any time.

“The volume and weight of traffic will also have an on-going effect on road surfaces."

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