A couple claim they have been left stranded in Cyprus after their flight home was cancelled "several times", leaving their six-year-old daughter in floods of tears.
Parents Glenda and Stephen Powell from Bristol have labelled their stressful ordeal an "absolute joke" as they try to desperately get home.
The couple were due to travel back to Bristol Airport from Paphos, Cyprus, with their two young children over the weekend - but have been stuck inside a hotel after their TUI flight was cancelled twice.
Mrs Powell said the family were fortunate to have missed problems at Bristol Airport when they flew out on May 21.
But she said they were concerned to learn about the number of flights that had recently been cancelled ahead of their trip home.
She said she feels sorry for those having to reschedule their holiday plans, but said "there's a large bunch of us stranded in Cyprus and we can't get home".
Taking to social media last night (May 29), she shared a photo of her "exhausted" six-year-old daughter who was crying because she couldn't get home, Bristol Live reports.
"Second attempt to get home...So our Manchester flight is cancelled... Literally got off the coach at the airport to be turned straight back round to go back to the same hotel/room".
She added: "Absolute joke... TUI this is the face of a six-year-old who is exhausted from travelling to an airport at 10pm and just wants to go home we were supposed to get on our flight 24 hours ago."
Mrs Powell, who works as a police officer for Avon and Somerset Police along with her husband, says she saw armed police patrolling the airport, before adding that the lack of TUI representatives left many families "completely stressed out".
Her husband was due to attend a three-day trial at 9am this morning to give evidence at Bristol Crown Court, but has been forced to cancel his arrival.
She said: "We were then told by email we would be put on the 1.20 am flight to Manchester on May 30 with a coach transfer to Bristol.
"Families were checking online themselves for the status of said flight and rumours were going around that it was cancelled.
"Sure enough, when we arrived at the airport and unloaded our luggage we did not even enter the airport as the information board displayed that our flight was again cancelled."
"My daughters burst into tears with the anxiety and just wanted to go home," she added.
The 40-year-old said they were then told their flight had been changed to 7.15pm this evening instead but is not convinced "until we lift-off".
The couple say the situation has been an "absolute joke" and "TUI won't even get us all-inclusive despite their utter failure to get us home".
TUI has now issued a statement apologising to its customers for flight cancellations and claims to have been in contact with passengers to advise of new service departure times.
A spokesperson said: "We’d like to apologise to customers travelling on flight TOM6677 from Paphos to Bristol which was unable to depart as planned on Saturday, May 28, due to operational issues.
"All impacted customers were offered welfare vouchers, overnight accommodation and meals while we worked through a new flight plan.
"We were in regular contact with customers and advised them of their new departure time as soon as we could. Customers are now due to arrive in Manchester this evening and transport back to Bristol Airport will be provided.
"We’d like to thank customers for their patience and understanding during this time."
Last week, Bristol Airport announced that 300,000 customers are expected to travel this week in light of the Queen's Platinum Jubilee.
More than 30,000 customers will be flying on some days between May 26 and June 5, the airport has said, as it again asked customers not to arrive early as check-in and security may not be open.
The airport has said it is seeing travellers arrive five hours prior to flight departure which adds to the congestion in the airport.
In recent weeks, there have been long queues and delays at Bristol Airport as the airport experiences "huge pent-up demand for travel".
People have had to wait for hours to collect their bags while hold-ups at security earlier this month saw passengers queueing outside the airport.
