FAQs
Does giffgaff sell refubrished devices?
Yes, the network sells a wide range of refurbished handsets, which can save you as much as £200 on the usual price of your devices. You can choose from the likes of Samsung, Apple and Google phones, and refurbished tech is covered by the same returns policy as brand new models.
What is the giffgaff returns policy?
Giffgaff gives customers 21 days from the date of delivery to change their mind about a phone, whether they're new or refurbished. You can organise a return by logging in to your account and navigating to your orders, then selecting a return. Note that you'll need to include everything originally received with your order to qualify for a full refund.
How do I contact giffgaff?
You can get in touch with a member of the customer service team 24/7. Simply log in to your account and head to the help and support section. Here, you can find a number of articles and guides in the knowledge base, request agent support, or ask the community for guidance.
Hints and Tips
Watch out for sales: giffgaff regularly offers deals on selected plans and handsets, including £10 off selected plans and up to £300 off selected devices. New deals are added throughout the year, so keep an eye out for any current promotions if you're looking to make a purchase.
Consider a SIM only plan: giffgaff's leading offering is its SIM only plan, which lets you choose a monthly goodybag to suit your mobile plan needs. Need more or less data, calls and texts than you did last month? giffgaff will let you know before your plan renews, so you have a chance to tailor it accordingly. This is really handy for making a saving in quieter months, and you can order your first SIM only SIM card for free.
Refer a Friend: If you know someone looking for a new phone network, you can earn up to £15 when you refer them to giffgaff. Just send your friend your referral link, and when they join, you'll get a $10 gift voucher, plus £5 payback, which can be redeemed as cash or credit. To top it off, your friend will also get £5 free credit once they activate their SIM.
Look for student plans: If you're studying, you can get an exclusive student plan from giffgaff, which offers 20GB of data plus £5 extra credit for just £10 a month. You'll need to verify with a valid student email address in order to sign up. This can be done through the giffgaff website.
How to use giffgaff discount codes
1. Look through the latest giffgaff discount codes listed above and click "Get Code" next to one you'd like to use.
2. Copy the code to your clipboard, then navigate to the giffgaff website to start shopping.
3. Add the mobile phones, accessories and plans you want to your basket, then click on your basket when you're ready to order.
4. You'll arrive at the checkout screen, where you'll see a summary of your order.
5. Look for the field marked "Promo code" and paste your giffgaff discount code here.
6. Click "Apply", and your order total should now change to reflect your savings.
7. Continue to place your order as normal.
How we source coupon codes
Whether it's through our affiliate networks, the depths of the world wide web, or our connections with big name brands, here at TechRadar we use every tool at our disposal to source the latest codes. Our coupons team updates each of our pages multiple times a week with the most recent deals, including exclusive coupons negotiated by our Commercial team. We also include the latest sales info directly from retailers to offer the most up-to-date discounts around.
How we test coupon codes
Each coupon you find on TechRadar has been tested before being uploaded by our dedicated Deals & Offers teams. You’ll see a range of offers, from free shipping to student discounts, with savings available on all kinds of products & services. To make sure every coupon is ready to use, we don’t list any user-specific or one-time codes.
We also include all relevant information about coupons, such as expiry dates and any terms & conditions, near the ‘Get Code’ button. You can see the details for an individual offer by clicking on the ‘Terms & Conditions’ text below the code and expanding the code area.
What to do if a coupon code doesn’t work
Although we do our best to ensure all listed codes are tried & tested, sometimes coupons expire or terms & conditions are changed before we can update pages. Our team works hard to make sure our coupons are active and work as intended, and should you encounter an issue when using one, we’ll work just as hard to help.
The best place to start is by checking the requirements. Click “View terms and conditions” to expand the code section and see any guidance on your chosen coupon. For example, you may need to meet a minimum spend, add other items to your basket to qualify for a multibuy offer, or confirm that your chosen code applies to the items in your basket (i.e. 10% off laptops).
If you’re still having issues using your code, you can email our customer service team on coupons.techradar@futurenet.com. Include as many details as possible - such as which code you used and which coupon page it’s listed on so our team can address your issue as fast as possible.
How we make money
When it comes to coupons, TechRadar earns money via a commission-based model. For every brand we have a coupon page for, we’ve negotiated a deal that means we earn a percentage of total basket value in commission back from every order.
Using this model means we can offer our coupons to our customers free of charge. You won’t pay any fees to add your chosen coupon to your basket - you’ll simply pay the final order total once your discount has been applied.
If you want to find out more about TechRadar’s coupons pages, you can visit our dedicated page on How We Source Coupon Codes and How to Use Them for more information.
