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Daily Mirror
Daily Mirror
Travel
Milo Boyd

Gatwick Airport chaos continues as 30,000 customers impacted by easyJet cancellations

Air passengers have been stuck in mammoth queues at Gatwick this morning as the impact of dozens of cancellations causes chaos at the travel hub.

More than 30,000 easyJet passengers have been affected today and yesterday when hundreds of flights were grounded due to an IT failure.

On the eve of half-term the system failure saw more than 200 services cancelled, with a further 14 to and from Gatwick Airport outside London ditched today.

Many people have left the airport in despair having learned late on that their scheduled plane will not be taking off.

Have you been impacted by the chaos? Email webtravel@reachplc.com

Passengers predicted the queues were two hours long this morning (Twitter)

Others find themselves in huge queues for check-in that have been estimated as being two hours long.

The cancellations and hefty waits will be anxiety-inducing for those Liverpool fans lucky enough - in theory - to be jetting off to Paris for the Champions League final against Real Madrid tomorrow.

Customers stuck in the long queues have turned to social media to vent their frustrations about the issues, which are just the latest in a long line of problems at UK airports this spring.

Jacqui wrote: "Stuck in the world’s slowest moving queue at Gatwick with the least helpful airline people I've ever met and I am going to SCREAM."

Another customer wrote: "Any chance of more check in staff at Gatwick Airport for the club class queues?? It's crazy long and nobody seems to know what's going on!"

Travel expert Simon Calder told ITV's Good Morning Britain: "Passengers who woke up this morning, early flights to places like Milan and Mallorca, we've seen another 14 cancellations of flights to and from Gatwick Airport.

"That's on top of 200-plus flights cancelled because of the IT glitch yesterday which means a total of 30,000 easyJet passengers waking up this morning not where they wanted to be at all.

"Lots of pressure on finding seats and ways of getting people where they want to be. Not least there were some really long-haul cancellations - for example Belfast to Corfu, Liverpool to Dalaman, Gatwick to Hurghada in Egypt.

"So, the airline has to find an alternative flight or people will need to book themselves on other airlines. EasyJet really has to try to get you there, and of course pay for hotels and meals while you're waiting. On top of that, cash compensation."

Yesterday afternoon easyJet announced that an IT failure had impacted hundreds of flights due to fly between 1pm and 3pm.

At first it said that customers would not be entitled to compensation, before backtracking and saying that message had been sent out in error.

Passengers affected by cancellations are entitled to £220 for flights under 1,500km (932 miles) and £350 for longer trips.

A Gatwick Airport spokesperson said: "Check in is the responsibility of the airline. The airport is responsible for security and there are no significant queues for Gatwick security.”

An easyJet spokesperson said: "Yesterday we operated almost 1500 flights network wide. Around 200 were impacted by an IT systems issue which was rectified within a couple of hours.

"Today we plan to operate around 1700 flights but unfortunately a small number have been impacted this morning.

"Customers have been notified and provided with options to rebook or receive a refund. We are very sorry for any inconvenience caused."

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