British Airways passengers have reported being unable to check-in online amid reports of an app and website outage.
Passengers slammed the “disgraceful” service online as more than 500 people reported issues with the airline’s site, according to website DownDetector.
A BA spokesperson described it as a “minor” technical issue.
One customer said online: “Is it not more than a little incompetent to launch a flash sale only to have your website crash again? It’s a waste of time going on.”
Another said: “Your technology is an industry laughing stock. Yet again I can’t check in via your app because ‘there is a problem.’”
In response to customers’ complaints, BA said it was “looking into” the technical issue and added: “We're sorry you're having problems with online check-in.
“Please try again later or collect your boarding pass at the airport.”
The message adds: "Welcome to ba.com.
"We are experiencing high demand on ba.com at the moment.
"Thank you for your patience."
A spokesperson said: “Our website is working as normal, following a minor service disruption. We apologise for any inconvenience caused.”
More than 500 users reported issues with the airline's website or app by 5pm on Friday, according to DownDetector.
